Lakysha Denise Smith
Mobile,AL
Summary
Dedicated and empathetic medical assistant offering over 20 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Preceptor for students and new hires. Proficiency in software such as EPIC, Cerner, etc. Completion of Prior Authorization with access to multiple insurance carriers such as BCBS, Humana, Cigna, Aetna, United Health Care and Medicare. Efficient Civilian Pay Technician known for high productivity and completing tasks with precision. Skilled in payroll processing, compliance with financial policies, and employee data management. Excel at problem-solving, time management, and communication, ensuring seamless operations in payroll departments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Multi-Skilled Technician
Memorial Hospital Gulfport
Gulfport, MS
03.2024 - Current
- Educated patients about medications, procedures and physician's instructions.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Inspected equipment to ensure proper working order prior to use on patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
Certified Medical Assistant
Luke & Associates - Naval Base
Gulfport, MS
10.2023 - 03.2024
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Documented notes during patient visits.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared treatment rooms for patient examinations.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Explained treatment procedures and physicians' instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered medications under physician's supervision.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered injections under the direction of a physician or nurse practitioner.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Educated patients about medications, procedures and physician's instructions.
Registered Medical Assistant
Infirmaryhealth
Mobile, AL
09.2006 - 09.2023
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Printed and filed examination data records according to HIPAA patient standards.
- Educated patients about medications, procedures and physician's instructions.
Education
Medical Assisting
Capp’s College
Mobile, ALAssociate of Applied Science - Nursing
James H. Faulkner State Community College
Fairhope, ALGeneral Studies
Bishop State Community College
Mobile, ALSkills
- Documentation procedures expert
- Communicating with patient families
- Team management and supervision
- Calm and level-headed under duress
- Analytical decision-making skills
- Certified in Basic Life Support (BLS)
- Data entry
- Clinical applications
- Conflict resolution abilities
- Quick problem solver
- Medical terminology knowledge
- Customer Service
- HIPAA compliance
- Laboratory testing
- Diagnostic testing
- Vital sign monitoring
- Healthcare protocols
- Pharmacy communication
- Infection control
- Attention to detail
- Crisis management
- Patient care technician/assistant
- ECG technician
- New technician training
- National certified patient care technician
Additional Information
Eager to learn and accomplish new tasks. Detailed and have great patience with fellow co-workers, managers, and the other office staff. Very personable with a goal to achieve daily, which is meeting the needs of each customer(patient) at all time.
References
Upon Request
Certification
- BLS
- NHA-CERTIFIED MEDICAL ASSISTANT
Timeline
Multi-Skilled Technician
Memorial Hospital Gulfport
03.2024 - Current
Certified Medical Assistant
Luke & Associates - Naval Base
10.2023 - 03.2024
Registered Medical Assistant
Infirmaryhealth
09.2006 - 09.2023
Medical Assisting
Capp’s College
Associate of Applied Science - Nursing
James H. Faulkner State Community College
General Studies
Bishop State Community College
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