La'Jorian Ellis
Dayton
Summary
Compassionate and detail-oriented professional with over five years of experience in healthcare and high-volume customer service environments. Proven ability to support individuals with care and professionalism, ensuring clear communication, accurate documentation, and adherence to established procedures. Expertise in efficiently handling inquiries and resolving concerns while remaining calm under pressure. Recognized for strong interpersonal skills, reliability, and the capacity to build trust with diverse populations in fast-paced settings.
Overview
8
8
years of professional experience
Work History
PCA
Dayton Children's
Dayton, Ohio
07.2024 - Current
- Obtained patient vital signs and reported results to nursing staff, noting changes from prior measurements.
- Assisted patients with range-of-motion exercises to prevent loss of function.
- Upheld infection control and prevention policies in patient-care areas.
- Observed patients to identify symptoms, responses to treatments, and progress toward goals.
- Assisted with feeding and supported daily living activities based on individual needs.
PCT
Premier Health
Englewood, Ohio
11.2022 - 09.2024
- Assisted nurses and medical staff with direct patient care, including vital signs and basic procedures.
- Documented patient information and updated electronic medical records accurately.
- Supported patients with daily living activities including feeding, bathing, and mobility assistance.
- Collaborated with interdisciplinary healthcare teams to implement individualized care plans.
- Maintained professionalism and efficiency in high-pressure clinical environments.
STNA
Cypress Point Health Campus
Englewood, Ohio
09.2019 - 10.2021
- Provided compassionate, personalized care to residents in assisted living facility.
- Monitored vital signs and reported changes in resident condition to nursing staff.
- Documented resident care activities with strong attention to detail.
- Communicated effectively with residents, families, and healthcare professionals.
CUSTOMER SERVICE REPRESENTATIVE
Victoria's Secret Direct
Kettering, Ohio
10.2017 - 07.2019
- Provided exceptional customer service via phone, email, and chat support.
- Maintained product knowledge to communicate accurate information to customers.
- Handled high-volume customer interactions while maintaining professionalism.
- Consistently met or exceeded performance and customer satisfaction targets.
Education
Nurse Aide Registry Certification -
Ohio Medical Career Center
Dayton, Ohio01.2020
High School Diploma - undefined
Bridgescape Learning Academy
Dayton, Ohio06.2018
Skills
- Patient Care
- Vital Sign Monitoring
- Electronic Documentation
- Customer Service
- Communication
- Time Management
- Teamwork
- Infection Control
- Policy Compliance
- Customer relations
- Call center experience
- Computer proficiency
Timeline
PCA
Dayton Children's
07.2024 - Current
PCT
Premier Health
11.2022 - 09.2024
STNA
Cypress Point Health Campus
09.2019 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Victoria's Secret Direct
10.2017 - 07.2019
High School Diploma - undefined
Bridgescape Learning Academy
Nurse Aide Registry Certification -
Ohio Medical Career Center