Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lalah Vaccarino

Richmond,VA

Summary

Highly motivated and adaptable college graduate recognized for strong communication, organizational, and problem-solving skills. Proven success in customer service and team-oriented roles, consistently praised for multitasking, attention to detail, and effective conflict resolution. Known for building positive client relationships, excelling in fast-paced environments, and maintaining professionalism under pressure. Committed to contributing to team success, enhancing client satisfaction, and supporting organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Event Banquet Staff

Dover Hall Experiences
06.2023 - 05.2025
  • Coordinated with management and teams to ensure seamless planning, setup, and execution of large-scale events for up to 400 guests, consistently meeting client expectations.
  • Delivered high-quality client and guest experiences by anticipating needs, addressing concerns, and providing timely solutions, earning positive feedback from attendees.
  • Supported event coordinators through pre-event planning, requirement gathering, and maintaining effective communication channels that improved event efficiency.
  • Built strong relationships with clients and guests, fostering trust and satisfaction that contributed to repeat business and referrals.
  • Resolved conflicts and inquiries with professionalism, demonstrating strong problem-solving skills and preserving event reputation.
  • Contributed to the successful execution of high-profile events by managing multiple priorities and deadlines under pressure.
  • Strengthened team efficiency by fostering collaboration and clear communication, recognized by management as a dependable team player.
  • Acknowledged by management for a consistently positive attitude, adaptability, and reliability during demanding schedules and high-pressure environments.

Externship

Aramark
09.2023 - 12.2023
  • Collaborated with team members to maintain cleanliness, organization, and food safety standards, consistently meeting operational requirements.
  • Interacted with students and staff in a professional manner, providing courteous service that enhanced the dining experience.
  • Developed strong time management skills by effectively balancing classroom commitments with externship responsibilities.
  • Assisted with meal preparation, service, and restocking during peak dining hours, supporting smooth and efficient operations.
  • Gained hands-on experience in large-scale food service operations, contributing to customer satisfaction and a welcoming environment.

BayHost

TopGolf
04.2021 - 08.2022
  • Delivered personalized guest experiences by building rapport, anticipating needs, and resolving concerns, earning consistent positive feedback.
  • Collaborated with team members to maintain efficient service flow during high-volume shifts and private events, recognized for reliability under pressure.
  • Supported execution of private events of up to 60 guests by coordinating setup, service, and engagement to ensure seamless experiences.
  • Consistently exceeded performance goals, contributing to higher sales, improved customer satisfaction, and strong order accuracy.
  • Communicated effectively with guests, providing tailored recommendations that enhanced satisfaction and encouraged repeat visits.
  • Applied strong time management and multitasking skills to deliver accurate, timely service in a fast-paced environment without sacrificing quality.

Education

Bachelor of Science - Hospitality Management - General Business Minor

James Madison University
Harrisonburg, VA
05-2025

High School Diploma -

St. Catherine’s School
Richmond, VA
05-2021

Skills

  • Effective Communication
  • Customer Service
  • Customer Satisfaction
  • Guest Relations
  • Teamwork and Collaboration
  • Leadership
  • Strategic Planning
  • Project Management
  • Sales Management
  • Time Management
  • Service Prioritization
  • Event Management
  • Attention to Detail

Certification

  • Cvent Certification
  • Prismm (Allseated) Fundamentals
    Certification
  • ServSafe Food Handler's Certification
  • TiPS Certification
  • Hootsuite Platform Certification
  • Hootsuite Social Media Marketing
    Certification

Timeline

Externship

Aramark
09.2023 - 12.2023

Event Banquet Staff

Dover Hall Experiences
06.2023 - 05.2025

BayHost

TopGolf
04.2021 - 08.2022

Bachelor of Science - Hospitality Management - General Business Minor

James Madison University

High School Diploma -

St. Catherine’s School

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