Lalah Vaccarino
Richmond,VA
Summary
Highly motivated and service-oriented college student with a passion for the hospitality industry, offering strong communication skills, attention to detail, and a commitment to creating and selling exceptional guest experiences. Experienced in customer service roles that involve multitasking, problem-solving, and ensuring customer satisfaction. Adaptable, quick to learn, and skilled at working in fast-paced environments while maintaining a positive attitude. Seeking opportunities to apply my knowledge and enthusiasm for hospitality in a role that contributes to a dynamic team, enhances guest experiences, and promotes brand reputation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Banquet Staff
Dover Hall Experiences
06.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Worked in all aspects of event set up and breakdown including table and chair set up for banquets and ceremonies, setting tables in a meaningful way, decorating stations, bar set up and break down.
- Worked in executing events for up to 400 guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Experience in bar backing and bar tending always ensuring guest are served correctly and responsibly.
- Adhered to all health and safety regulations while serving food and beverages.
- Responded to guest inquiries and requests promptly and courteously.
- Increased overall event success by anticipating guests" needs and promptly addressing requests or concerns.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Efficiently resolved guest complaints using excellent problem solving skills resulting in satisfied customers.
BayHost
TopGolf
04.2021 - 08.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Executive private events for up to 60 guests.
- Consistently exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Education
Bachelor of Science - Hospitality Management - Minor in Business
James Madison University
Harrisonburg, VA01-2025
High School Diploma -
St. Catherine’s School
Richmond, VA01-2021
Skills
- Guest Relations
- Project Management
- Customer Service
- Hospitality Service Expertise
- Service Prioritization
- Design and Decor
- Teamwork and Collaboration
- Strategic Planning
- Sales management
Certification
- Cvent Certification
- Prismm (Allseated) Fundamentals
Certification - ServSafe Food Handler's Certification
- TiPS Certification
- Hootsuite Platform Certification
- Hootsuite Social Media Marketing
Certification
Timeline
Event Banquet Staff
Dover Hall Experiences
06.2023 - Current
BayHost
TopGolf
04.2021 - 08.2022
Bachelor of Science - Hospitality Management - Minor in Business
James Madison University
High School Diploma -
St. Catherine’s School
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