Lalaina Brook Miller
Tacoma
Summary
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral health technician
Pearl youth residence
09.2024 - Current
- Verbal de-escalation
- Implemented individualized treatment plans to address clients' behavioral health needs.
- Maintain ratio
- Monitor residence
- Assist with daily living activities.
- Follow the DOH health and safety regulations.
Cashier
Ampm
02.2023 - 09.2024
- Follow safe cash handling policies.
- Cook and prepare food.
- Stock and clean.
- Processed customer transactions efficiently and accurately.
Personal shopper
Walmart #2937
01.2022 - 05.2022
- Filled, organized, and dispensed online orders.
- Assisted customers with questions and concerns.
Direct care professional
NHS, North-star
07.2019 - 12.2021
- Maintain a professional relationship with clients.
- Developed and implemented individualized care plans tailored to client needs, fostering personal growth and well-being.
- Maintain the confidentiality agreement.
- Distribute medication according to the procedure.
- Provided direct support to individuals with disabilities, enhancing daily living skills and promoting independence.
Residential program instructor
Range Center inc
04.2019 - 07.2019
- Assist clients with daily living in a group home.
- Maintain a professional relationship with clients.
- Maintain the confidentiality agreement.
- Distribute medication according to the procedure.
- Monitored resident progress, documenting achievements and adjusting programs as needed for optimal outcomes.
- Facilitated daily activities and recreational programs, fostering a supportive community environment.
Personal care assistant
Cherish Home care
03.2018 - 05.2019
- Assist clients with daily living.
- Maintain a professional relationship with clients.
- Maintain the confidentiality agreement.
- Assisted clients with mobility, ensuring safety during transfers and movement within home environment.
Deli customer service
Miners inc. super one
06.2018 - 09.2018
- Assist customers, including answering questions about products.
- Solved customer complaints.
- Cook, prepare, and serve food.
- Worked effectively in fast-paced environments.
Shift manager
CLK Management Mcdonalds
09.2017 - 02.2018
- Prepared, cooked, and served food.
- Managed money and bookkeeping.
- Streamlined shift transitions by implementing effective communication strategies among staff members.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Supervised team operations to ensure compliance with food safety and quality standards.
Education
Highschool diploma -
Penn foster online
scranton, pa08.2018
Skills
- Effective communication
- De-escalation strategies
- Patient observation
- Excellent customer service
- Multicultural competence
- Group facilitation
- Rounds management
- Behavior modification techniques
- Progress monitoring
- Self-care practices
- Records maintenance
- Documentation skills
Certification
Food handlers card, CPR and first aid, HWC
Timeline
Behavioral health technician
Pearl youth residence
09.2024 - Current
Cashier
Ampm
02.2023 - 09.2024
Personal shopper
Walmart #2937
01.2022 - 05.2022
Direct care professional
NHS, North-star
07.2019 - 12.2021
Residential program instructor
Range Center inc
04.2019 - 07.2019
Deli customer service
Miners inc. super one
06.2018 - 09.2018
Personal care assistant
Cherish Home care
03.2018 - 05.2019
Shift manager
CLK Management Mcdonalds
09.2017 - 02.2018
Highschool diploma -
Penn foster online