LaLei Hill
Macon,GA
Summary
Results-driven Child Support Agent with a strong focus on client outreach and case management. Skilled in database management and effective communication, ensuring compliance and client satisfaction.
Overview
10
10
years of professional experience
Work History
Child Support Agent 3
GA Dept of Human Services Child Support Div.
Macon, GA
10.2016 - Current
- Managed case files for child support enforcement and compliance.
- Investigated cases of alleged nonpayment or fraud involving child support payments.
- Collaborated with families to establish and modify support agreements.
- Liaised with legal entities to facilitate court proceedings and hearings.
- Advised clients on child support policies and procedures, enhancing their understanding and compliance.
- Coordinated outreach efforts to educate parents about their rights and responsibilities.
- Documented case updates in the agency's database system for tracking purposes.
- Participated in meetings and trainings to enhance knowledge of relevant policies and procedures.
- Provided customer service to clients seeking information regarding child support services.
- Prepared case notes and reports documenting client interactions and other important details.
- Responded promptly and professionally to inquiries from clients via phone, mail, email, or other means of communication.
Education
Associate of Arts - General Studies
Middle Georgia State University
Macon, GA07-2009
Skills
- Child support policy
- Case management
- Client outreach
- Database management
- Customer service
Timeline
Child Support Agent 3
GA Dept of Human Services Child Support Div.
10.2016 - Current
Associate of Arts - General Studies
Middle Georgia State University