LaLia Dominguez
West Covina,CA
Summary
Proven track record of enhancing customer satisfaction. Exhibits a positive attitude and excellent communication skills, ensuring efficient team and client interactions. Highly reliable, consistently exceeding employer expectations. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
D'vine Karaoke Lounge
04.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Bartender/ Manager
Orlando Entertainment
03.2012 - 04.2018
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Processed orders on a computerized Point of Sale system.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Closed out cash register and prepared cashier report.
- Created a list of signature drinks that increased bar revenue.
Bartender
City Lights Cocktail Lounge
11.2014 - 09.2017
- Set up glassware and liquor prior to events.
- Greeted guests in a timely and professional manner.
- Received beverage orders from wait staff and delivered beverages to guests.
- Poured drinks using standard pour according to specifications.
Receptionist Front Desk
Takahashi Accountancy Corporation
05.2015 - 08.2017
- Greeted customers and visitors in-person and via telephone calls.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Scheduled office meetings and client appointments
Bartender
Iguana's Bar
01.2010 - 09.2012
Sales Associate/Cashier
T.J. Maxx
02.2011 - 03.2012
- Greeted customers in a timely fashion while quickly determining their needs.
- Responded to customer questions and requests in a prompt and efficient manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Secretary
Diamond Reporters
01.2005 - 05.2010
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail.
- Assisted with event planning, including associated travel and logistical arrangements.
- Ordered and distributed office supplies while adhering to a fixed office budget.
Education
Associate of Science - Court Reporting
Cypress College
Cypress, CAAssociate of Science - Criminal Justice
Westwood college
Anaheim, CA2012
Skills
- Positive attitude
- Highly reliable
- Excels at multitasking
- Knowledge of POS systems as well as Microsoft, Excel, Outlook
- Ability to work in fast paced environments
- Organized
- Excellent communication skills
- Accurate and detailed
Certification
Tips Certified
ServSafe Certified
ServSafe Certified
Timeline
Bartender Shift Manager
D'vine Karaoke Lounge
04.2018 - Current
Receptionist Front Desk
Takahashi Accountancy Corporation
05.2015 - 08.2017
Bartender
City Lights Cocktail Lounge
11.2014 - 09.2017
Bartender/ Manager
Orlando Entertainment
03.2012 - 04.2018
Sales Associate/Cashier
T.J. Maxx
02.2011 - 03.2012
Bartender
Iguana's Bar
01.2010 - 09.2012
Secretary
Diamond Reporters
01.2005 - 05.2010
Associate of Science - Court Reporting
Cypress College
Associate of Science - Criminal Justice
Westwood college
Tips Certified
ServSafe Certified
ServSafe Certified
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