Jessica Kassel
South Park Township,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Sienna Mercato. Skilled in POS system operation and creative mixology, coupled with a knack for fostering team development and maintaining high cleanliness standards. Excelled in conflict resolution, achieving significant improvements in client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Sienna Mercato
09.2019 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Performed nightly closing duties; collecting building deposit, nightly paperwork, daily building numbers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Created bartender weekly schedules
Pharmacy Technician
CVS Pharmacy Health
01.2021 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked with customers and insurance agencies to resolve any insurance problems that occurred.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Server; Bartender
The Urban Tap
08.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Beverage Cart Server
Heron Glenn Golf Course
04.2018 - 08.2018
- Contributed to a safe environment by adhering to food safety regulations when handling perishable items on the cart.
- Supported other departments when needed, exemplifying adaptability and a team-oriented mindset within the organization.
- Exhibited excellent multitasking skills by managing cash transactions, inventory control, and customer interactions simultaneously.
- Enhanced customer satisfaction by providing timely and efficient beverage service to golf course patrons.
Sales Associate
Michael Kors Outlet
06.2015 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
The Nike Factory
09.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Scooper
Rita's Italian Ice
06.2012 - 09.2014
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Ensured optimal product quality by consistently checking inventory and removing expired items.
- Increased sales through upselling additional toppings and menu items to customers.
- Assisted in training new scoopers, offering guidance on techniques and company policies.
- Sustained store''s visual appeal by regularly organizing display cases and making sure all signage was updated accordingly.
Education
Registered Behavioral Therapist Certification - Registered Behavioral Therapist
Pittsburgh Technical College
Oakdale, PA08.2024
Bachelor of Science - Psychology & Anthropology
University of Pittsburgh
Pittsburgh, PA04.2024
No Degree - General Studies
Raritan Valley Community College
Somerville, NJ04.2017
High School Diploma -
Hunterdon Central Regional High School District
Flemington, NJ06.2015
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
- Ability to act quickly and calmly under stressful situations
- Knowledge of the anatomy of the human body and forensics pathology
- Coding and filing health insurance claims
- Scheduling Staff
- Positive attitude
- Creative Mixology
- Team training and development
- Displaying a professional manner and image
Certification
- RAMP Certification, PA -PLCB
- CPR Certified Valid through 5/25/26
- Certified Registered Behavior Technician/Therapist
Timeline
Pharmacy Technician
CVS Pharmacy Health
01.2021 - 07.2021
Bartender Shift Manager
Sienna Mercato
09.2019 - Current
Server; Bartender
The Urban Tap
08.2018 - 07.2019
Beverage Cart Server
Heron Glenn Golf Course
04.2018 - 08.2018
Sales Associate
Michael Kors Outlet
06.2015 - 03.2017
Sales Associate
The Nike Factory
09.2014 - 01.2015
Scooper
Rita's Italian Ice
06.2012 - 09.2014
Registered Behavioral Therapist Certification - Registered Behavioral Therapist
Pittsburgh Technical College
Bachelor of Science - Psychology & Anthropology
University of Pittsburgh
No Degree - General Studies
Raritan Valley Community College
High School Diploma -
Hunterdon Central Regional High School District