Summary
Overview
Work History
Education
Skills
Community Service/Volunteer Work
Interests and Hobbies
Timeline
Generic

Lalina Wilson

San Antonio,TX

Summary

Dependable professional with well-developed critical thinking, problem-solving, and organizational skills. Dedicated to providing high-quality work that consistently surpasses expectations while prioritizing customer satisfaction and teamwork. Strives to go above and beyond to meet and exceed the needs and desires of our guests, thereby fostering a sense of loyalty and satisfaction.

Overview

3
3
years of professional experience

Work History

Crew Member/Customer Service/Cashier Trainer

Sweetgreen
05.2023 - Current
  • Provide exceptional customer service by greeting customers, taking orders accurately, and ensuring a positive dining experience.
  • Collaborate effectively with team members to handle high-volume service periods and resolve customer issues promptly.

Customer Service

H-E-B
07.2022 - 07.2024
  • Help customers find the things they need, and answer any questions they may have about products or the location of products.
  • Collaborate with other departments to escalate and resolve complex customer issues, demonstrating strong problem-solving skills.

Customer Service/Receptionist/Cashier

Digital Pro Lab (Photo Express)
05.2021 - 08.2021
  • Assisted customers with their photography needs
  • Provided software assistance and product recommendations
  • Other responsibilities included operating the cash register, data entry, and collaborating with individuals from various communities
  • (Strictly summer employment)

Education

Business And Law

St. Mary's University
San Antonio, TX
05-2028

High School Diploma -

MacArthur High School
San Antonio, TX
05-2024

Skills

  • Customer Service
  • Hospitality
  • Leadership/Teamwork
  • Customer Engagement
  • Cash Handling
  • Problem-Solving
  • Creativity and Innovation
  • Clear Communication

Community Service/Volunteer Work

  • MacTeach: A program that focuses on community service and beyond. We do service projects such as clothing and blanket drives for the homeless, and even larger projects such as collecting tons of school supplies to deliver to children in Honduras.
  • Christian Assistance Ministry: Stock food pantries, sort out donated clothes, prep lunches and dinners for the homeless.
  • PALS: (Peer Assistance Leadership and Service) A program that focuses on working with elementary, middle, and high school age youth. Participants receive effective training in resiliency strategies. Course content and interactive activities combat issues like school violence, drug use/abuse, teen pregnancy, gang participation, school dropouts, and/or behavior problems.
  • Animal Defense League: Supply food and water, walk, and provide personal care to the animals.

Interests and Hobbies

Interests:

  • Becoming a lawyer (criminal or Immigration law)
  • Business management
  • Being a part of big projects (creativity/teamwork)
  • Painting/Art: I enjoy painting in my free time, more specifically acrylic. I love trying new things with art. More recently, I've been trying to make bags of used clothing such as T-shirts and old jeans. I like to sketch and doodle for fun.
  • Music: I play guitar (electric and acoustic), piano, violin, and cello. My favorite genre is R&B, indie rock, and hip-hop. I love discovering new and underrated artists!
  • Travel: I love to travel, on road trips or by plane. My favorite place I've been so far is Norway (Gjøvik and Oslo). The scenery is unreal, and I believe I became a nature person in my time there.

Timeline

Crew Member/Customer Service/Cashier Trainer

Sweetgreen
05.2023 - Current

Customer Service

H-E-B
07.2022 - 07.2024

Customer Service/Receptionist/Cashier

Digital Pro Lab (Photo Express)
05.2021 - 08.2021

Business And Law

St. Mary's University

High School Diploma -

MacArthur High School
Lalina Wilson