Lalitha Keerty
Tampa,FL
Summary
Lead Technical Program and Product Manager with over 10 years of experience leading enterprise-scale technology initiatives across financial services, fintech, and consulting organizations including Citibank and PwC. Proven expertise in Product Roadmap development, Agile delivery (Scrum/SAFe), LACE (Lean Agile Center of Excellence) enablement, and commercialized product launches. Adept at guiding matrixed global teams across 20+ territories, managing budgets exceeding $15M, and optimizing delivery KPIs such as sprint velocity (+35%), budget adherence (±3%), and time-to-market (-25%). Strong background in stakeholder management, product lifecycle ownership, risk mitigation, and regulatory compliance within fast-paced enterprise environments. Experience includes working with multiple industries and platforms, including companies such as PWC and Citibank. Extensive background in leading large-scale enterprise-based projects and initiatives, global implementations, data governance, and MDM (Master Data Management), third-party management, business intelligence-related reporting and analytics, and cybersecurity-related implementations. Highly skilled at Vendor management, Resource Management (HR) , budgeting and all aspects of SDLC.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Technical Program Manager / Product Manager
Citibank (AgileMint LLC)
05.2021 - Current
- Led as Consultant to various companies as PMO / Program Manager.
- Led reporting to C level executives for key milestones & sprint health check.
- Drove Initiative to implement GRC (Governance, Risk & Controls) frameworks and IDAM controls
- Advise enterprise clients on Agile transformation, Product Roadmap creation, and LACE implementation to scale Agile delivery.
- Lead PI Planning, System Demos, and Inspect & Adapt sessions across 10+ feature teams, ensuring alignment with strategic OKRs.
- Conduct quarterly Agile health checks (velocity, churn, say/do ratios) and develop data-driven improvement plans for delivery teams.
- Coach Product Owners and Scrum Masters on backlog refinement, MVP definition, and incremental delivery strategies.
- Drafted SOWs and led kick-off meetings for new projects.
- Led Training for individuals for Scrum related courses.
- Led Training for individuals for Scaled Agile related courses.
- Coach teams to implement APMO & Agile Methodology and scrum ceremonies in current teams.
- Lead teams in SAFE implementation roadmap.
- Lead teams in SAFE related key ceremonies including: PI Planning, System demos, Inspect & Adapt etc.
Program Manager/ PMO
PWC
Tampa, Florida
11.2018 - 05.2021
- Directed and managed initiative for $12M Global Master Data Management (MDM) product, developing and maintaining the product roadmap, integrating Salesforce, Workday, Oracle, and D&B systems across 22 territories.
- Achieved 99% data accuracy compliance post-launch.
- Drove Lean Initiative to reduce Onboarding of territories by 18% through standardization of onboarding processeses
- Led collaboration as RTE for PI Planning across multi-stack technology teams consisting of Java, Node, ETL, UAT testers, SMEs, and cloud operations. Operations
- Delivered commercialized PwC Data Intelligence Portal—a unified analytics platform providing real-time revenue and compliance reporting for 250K+ client entities.
- Collaborated with compliance teams to enforce GDPR and PII data governance across multi-region systems.
- Reduced deployment downtime by 20% and hotfix frequency by 15% through CI/CD automation and release governance.
- Created leadership dashboards and Agile health metrics in VSTS and Power BI, improving transparency and delivery confidence across global portfolios.
Lead Program Manager (Reporting & Analytics)
Citibank (Global Commercial Technology)
Tampa, Florida
01.2018 - 11.2018
- Drove and implemented $15M global implementation for Digital Initiative of the Enterprise Procurement Portal across 22 countries, integrating Procure-to-Pay Oracle systems and regulatory workflows—achieved on-time delivery within 3% of budget.
- Led commercialized AI/ML-based chatbot and fraud prevention initiatives including AppZen RPA, Watchtower, and Conversational AI bots—reducing manual intervention by 30% and improving anomaly detection accuracy by 25%.
- Partnered with CloudOps and IAM teams to implement SSO and data protection controls, achieving 100% compliance with GDPR, NIS, and internal audit standards.
- Facilitated PI Planning, Inspect & Adapt, and Agile ceremonies across 6 scrum teams, improving sprint velocity by 20% and say/do ratio from 70% to 92%.
- Delivered executive mobile analytics dashboards, integrating Salesforce, Workday, and Oracle databases, increasing decision-making speed by 40%.
- Reported key delivery metrics—velocity, burn-down, cycle time—via Power BI dashboards, enhancing visibility for senior leadership.
PM/ Program Manager
WOOD Engineering Consultancy
05.2013 - 12.2017
- Led Projects as PM/ Program Manager for Pharma clients related to on-prem data centre.
- Managed product development from conceptualization to release for entire SDLC.
- Initiated Business Process Modelling (BPMN) & Value stream mapping (VSM) to identify areas of inefficiencies/ delays in current manual processes and identified opportunities to introduce automation tools for optimization. E.g. includes Mobile application for optimizing TPM Supplier due diligence process.
- Worked with the Director of Technology and Automation to establish business rhythms and PMO processes, to include reports, updates, and frequency required to meet auditing requirements.
- Monitored project and program health with budgets ranging from $50k to $3 million.
- Participated in creation of budget allocation for Artificial intelligence related initiatives for Technology group.
- Participated in putting together Roadmap for driving Technology initiatives in matrix organization.
Technical Project Manager
Chicago Bridge & Iron
Houston, Netherlands
01.2012 - 05.2013
- Led financial projects as Scrum Master/ PM.
- Initiated project documentation such as Project charter, BRDs, Project Plan and Closed out projects, gathered lessons learned to build up best practices, implemented Change management processes & Risk Management.
Education
Master’s in Engineering Technology - Management Information Systems
National University of Singapore
Singapore01-2016
Bachelor’s degree - Chemical Engineering
University of New South Wales
AustraliaSkills
Tools: JIRA, Confluence, MS Project, VSTS (Azure DevOps), Power BI
Cloud Platforms: Azure, AWS
Methodologies: Agile (Scrum, SAFe), ITIL, DevOps, CI/CD
Domains: Financial Services, FinTech, Payments, Fraud Prevention, AI/ML Automation, Data Governance, Cybersecurity
Certifications: RTE (Safe Program Consultant), Advanced Certified Product owner/ Scrum Master, Splunk
Certification
- Certified Scrum Master (CSM), Scrum Alliance, Tampa, Florida
- Certified Advance Scrum Product Owner (A-CSPO), Scrum Alliance, Tampa, Florida
- Certified Scaled Agile Practitioner (Safe 6.0)
Tools And Applications
- MS Project
- HP PPM
- MS Outlook, Word, Excel and PowerPoint
- SharePoint
- Visio
- Jira, Agile DevOpsVSTS
- Google Suite /Google Drive
- Office 365
- Business Intelligence tools (Power BI/ QlikView/Tableau)
- Safe 6.0 (Safe Program Consultant/ RTE)
- AZ-900
Timeline
Lead Technical Program Manager / Product Manager
Citibank (AgileMint LLC)
05.2021 - Current
Program Manager/ PMO
PWC
11.2018 - 05.2021
Lead Program Manager (Reporting & Analytics)
Citibank (Global Commercial Technology)
01.2018 - 11.2018
PM/ Program Manager
WOOD Engineering Consultancy
05.2013 - 12.2017
Technical Project Manager
Chicago Bridge & Iron
01.2012 - 05.2013
Master’s in Engineering Technology - Management Information Systems
National University of Singapore
Bachelor’s degree - Chemical Engineering
University of New South Wales