Lam Chu

• Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

• Scheduled and directed staff in daily work assignments to maximize productivity.
• Established good customer relations and excellent service to build and retain loyal guests.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

• Stocked server areas with supplies before, during and after shifts.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Informed customers about specials, upselling additional food and drink items.
• Suggested additional items to customers to increase restaurant sales.

• Recommended food and drinks to patrons based on preference, pairings and special occasions
• Poured wine, beer and cocktails for guests.
• Operated a Point of Sale system (POS). Generated end of day sales reports and balanced the reports.

• Managed bar area, created signature cocktails, provide exceptional guest service.
• Recommended food and drinks based on guests' mood, preferences and situations (i.e. Is this a business meeting or are the guests out for entertainment purposes?)
• Operated cash register and Point of Sale (POS) system.
• Balanced daily registers and sales reports for management.

Managed bar area, chose selections of wine, beer and liquor. Created signature cocktails.

• Recommended food and drinks to guests by really listening to their wants and needs.
• Poured wine, beer and cocktails for patrons.
• Talked easily with patrons to build rapport and earn repeat business.