Lamar Goodhall
Camden,NJ
Summary
Im Adept at quickly learning new technologies and processes, with a passion for providing excellent customer service. Eager to contribute my technical knowledge and strong communication skills to assist end-users in resolving IT issues,
Overview
4
4
years of professional experience
Work History
IOC Operator Contract American Water
Day And Zimmerman
07.2023 - Current
- Responsible for providing frontline support, via call, chat or email, to all American Water employees and contractors
- Responsible for assisting personnel with ensuring all hardware platforms, operating systems, utilities and related tool
- Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed
Freelance IT support
09.2019 - 01.2021
- Help provide troubleshooting assistance over phones
- Help set up new PC and laptop system
- Assisted with computer and smartphone and software issues.
Education
Bachelor of Arts - Computing And Informatics
Rowan University
Glassboro, NJ05.2023
Skills
- Customer Service
- Technical Troubleshooting
- Operating Systems: Windows
- Microsoft Office
- OKTA Admin
- Active Directory
- Analysis and Critical Thinking
- Technical Support
- Remote desktop tools
- Operating system: Windows
projects
Home Lab
- I created and currently modify a home lab to practice security information event management using Splunk, set up a pfsense firewall, and Linux Kali tools like Wireshark on a virtual machine.
Let's Defend
- I have been practicing on LetsDefend.io, a practical blue team training platform. That gives simulated security operations center analyst investigations. I investigated all 84 cases that were tier-1 incidents.
Senior Capstone Group Project
- My team and I created a movie website using API data from different websites. My collaboration is creating a page for movie trailers using YouTube API and programming languages such as PHP and RStudio. I also manage and control the database for the entire semester.
Timeline
IOC Operator Contract American Water
Day And Zimmerman
07.2023 - Current
Freelance IT support
09.2019 - 01.2021
Bachelor of Arts - Computing And Informatics
Rowan University
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