Lamar Graham
Delray Beach,USA
Summary
Skilled IT professional with robust experience in providing technical support and troubleshooting. Adept at resolving hardware and software issues and ensuring seamless system operations. Strong focus on team collaboration and delivering results, reliable and flexible with changing needs. Expertise in network configuration, customer service, and problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Representative Manager
TECHY by Dr Phone Fix
Delray Beach, FL
09.2023 - 11.2025
- Diagnose and repair smartphones, tablets, and laptops
- Troubleshoot hardware and software issues on all devices
- Perform common hardware repairs like screens, batteries, charging ports, etc
- Oversee all functions of store and employees and make sure everything runs smoothly
- Provide timely and quality repairs on customers’ smartphones, tablets and computers and make sure employees are as well
- Maintain proper inventory controls and make sure orders are done weekly
- Maintain high quality standards of customer service and care
- Meet key performance standards and productivity goals
- Weekly store marketing to multiple retailers, passing out flyers, etc
- Provide knowledgeable and effective communication on repair process/updates to customers
- Look for ways to improve business performance and enhance customer service experience
- Promote and upsell additional products and electronic accessories to gain more sales and business in store
Technical Support Representative 2
City Of Tamarac
Tamarac, FL
07.2017 - 08.2023
- Monitor and complete service request tickets
- Independently resolve problems utilizing personal knowledge and experience
- Desktop/server virtualization experience using VMWare virtual environment
- Providing maintenance to technology equipment including telecommunication equipment, printers, local/wide area network and wiring
- Windows network administration within an Active Directory environment
- Implementation of new patches, updates, and upgrades to server’s networking equipment
- Installing personal computer software required on new or relocating personal computer
- Assist with management of network/server backups
- Desktop/server virtualization experience using VMWare virtual environment
- Interacts and communicates with variety of groups and individuals
- Intranet development using SharePoint including server installation
- Management of the City’s Intranet and public website
- Configuration of the network infrastructure
Service Worker 1
City Of Tamarac
Tamarac, FL
01.2017 - 07.2017
- Maintenance and repairing of fire hydrant safety equipment
- CDL B license with air brake
- Completing a daily record
- Maintaining and repairing leaking service lines
- Conducting inspection on hydrants
- Relocate service lines and meters
- Flushing hydrant and testing chlorine levels
Water Technician
Hydromax Usa
Lakeland, FL
01.2016 - 12.2016
- Actively using a hydrant testing equipment’s such as static pressure gauge, flow diffuser, and valve key
- Completing a daily record and upload my data to the company server
- Flowing the hydrant and checking the meter reading
- Maintaining and repaired broken fire hydrants
- Conducting inspection on hydrants daily
- Maintenance of fire hydrant safety equipment
Comcast: Cable Installer and Repair Technician
Cypress Communication
Pompano Beach, FL
01.2015 - 12.2015
- Resinsulated or replaces worn cables wires
- Drilled holes when needed and ran lines
- Activate new installation on site
- Gave customers brief tutorials on their new equipment
- Tested existing systems with which customers were experiencing problems
- Installed Xfinity entertainment systems, networking systems and security systems
- Tested lines and signals using meters and tools
- Giving customers price quote for repair to site issues
- Complete logs on maintenance on vehicle and equipment
- Inspected installation sites to determine best line placement
Delivery Driver
City Furniture
Tamarac, FL
01.2014 - 01.2015
- Serviced all scheduled customers by the end of shift
- Arrive at the customer house in a timely manner
- Detecting and eliminating or minimizing safety
- Communicate consistently between warehouse and customer
- Secured cargo against inclement weather, and damage
- Complete logs on maintenance on vehicle and equipment
- Help to load and unload the vehicle
Security Officer
Westmoreland Security
Sunrise, FL
01.2008 - 01.2014
- Trained new staff members concerning policies and procedures
- Monitor customer and staff from the video room
- Documentation of all incidents
- Train on-site staff members concerning store policies and procedures
- Monitor fire alarm panels for retail stores
- Dispatching officer for customer assistant
- Monitor customer and retail safety
- Maintenance of fire safety equipment and systems
Technical Support / Service Technician
The Answer Group
North Lauderdale, FL
01.2004 - 01.2006
- Helped customer with their internet connection
- Troubleshoot internet connection problem
- Resolve complex custom inquiries
- Install home phone lines and internet connection
Education
Certificate - Network Support Services
Atlantic Technical Center
Margate, Florida01-2014
Skills
- Microsoft office specialist (MOS) expert
- Ticket support system management
- Technical troubleshooting
- Application support
- IT documentation
- Mobile device support
- System diagnostics
- Network configuration
- Ticket management
- Hardware configuration
- Email configuration
- Remote technical support
- Mac systems support
- Desktop support
- Active directory
- VoIP support
Certification
- Certified A+, Comptia - July 2020 - 2029
Timeline
Technical Representative Manager
TECHY by Dr Phone Fix
09.2023 - 11.2025
Technical Support Representative 2
City Of Tamarac
07.2017 - 08.2023
Service Worker 1
City Of Tamarac
01.2017 - 07.2017
Water Technician
Hydromax Usa
01.2016 - 12.2016
Comcast: Cable Installer and Repair Technician
Cypress Communication
01.2015 - 12.2015
Delivery Driver
City Furniture
01.2014 - 01.2015
Security Officer
Westmoreland Security
01.2008 - 01.2014
Technical Support / Service Technician
The Answer Group
01.2004 - 01.2006
Certificate - Network Support Services
Atlantic Technical Center