Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lamar Harvey

Martinsburg,WV

Summary

Experienced IT professional with a strong background in cybersecurity and cloud administration, supported by CompTIA Security+ and Microsoft Certified: Azure Administrator Associate certifications. Expertise in implementing and managing secure cloud solutions, ensuring data protection, and maintaining compliance with industry standards. Proven ability to troubleshoot complex issues, optimize systems for peak performance, and collaborate effectively with cross-functional teams to deliver robust IT infrastructure. Committed to leveraging technical skills and industry knowledge to drive organizational success and enhance security measures.

Overview

6
6
years of professional experience
2
2
Certification

Work History

Help Desk Specialist

GXO Conair
10.2024 - Current
  • Assist users with password resets, account lockouts, MFA issues, & VPN acess
  • Troubleshoot access problems for secure systems or cloud services
  • Review alerts from antivirus, EDR, SIEM tools, or firewall logs
  • Report or escalate suspicious activity to the security team.
  • Ensure antivirus & endpoint protection tools are installed & up to date.
  • Run malware scans or assist with quarantining infected devices
  • Set up new employees accounts with least privilege access.

Help Desk Specialist

Rustoleum
04.2021 - 10.2024
  • Participated in ongoing professional development activities to stay current on industry best practices and emerging technologies relevant to the help desk role.
  • Streamlined help desk operations with the implementation of a new ticketing system.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Developed training materials for end-users, increasing their understanding of IT systems and reducing help desk calls related to simple issues.

Started Company With Friend

Fresh Perspective
07.2016 - 04.2020


  • Planted flower beds and laid mulch in attractive designs with good drainage.
  • Installed pathways, irrigation systems, and various landscape features.
  • Maintained good customer relations, tactfully resolving problems.
  • Used wide range of gardening tools and equipment.
  • Operated heavy machinery such as tractors, tillers, and backhoes to complete tasks efficiently.

Personal Trainer/ Overnight Manager

Golds Gym
07.2012 - 07.2016
  • Implemented creative marketing strategies to attract new clients and retain existing ones.
  • Collaborated with other healthcare professionals such as nutritionists or physiotherapists to enhance client results.
  • Used diverse strength training methodologies to support client fitness goals.
  • Taught group exercise classes in various formats, such as high-intensity interval training HIIT or yoga.
  • Instructed clients on proper lifting and exercise techniques to reduce injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.

Education

High School Diploma -

Martinsburg High School
Martinsburg, WV
05.2008

No Degree - Computer Science

American Public University
Charles Town, WV

Skills

  • Risk management
  • Security compliance
  • Detail-oriented approach
  • Goal-oriented project management
  • Customer service
  • Document management
  • Strong organization

Certification

CompTIA Security+

Microsoft Certified: Azure Administrator Associate Certified

Timeline

Help Desk Specialist

GXO Conair
10.2024 - Current

Help Desk Specialist

Rustoleum
04.2021 - 10.2024

Started Company With Friend

Fresh Perspective
07.2016 - 04.2020

Personal Trainer/ Overnight Manager

Golds Gym
07.2012 - 07.2016

High School Diploma -

Martinsburg High School

No Degree - Computer Science

American Public University

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Lamar Harvey