Lamar Lundy
Baltimore,MD
Summary
Product Designer with 4 years of experience delivering human-centered, research-driven digital experiences across U.S. federal agencies. Skilled in end-to-end product design, service design, and UX research, with expertise transforming legacy workflows into scalable, accessible solutions. Proven ability to lead cross-functional teams, streamline high-impact service flows, and collaborate with engineering to deploy performant UI systems. Passionate about purposeful design that improves efficiency, trust, and measurable equity of access.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Insights Fellow
Beats by Dre
09.2025 - Current
- Analyzed sales, marketing, and user feedback datasets (SQL/Python) to shape product experience strategy and inform feature optimization.
- Produced qualitative research & testing insights that guided product engagement.
Sr. Salesforce UX/UI Consultant
Capgemini Government Solutions
08.2024 - 09.2025
- Led UX for FDIC enterprise tools, improving clarity & reducing workflow complexity for regulatory teams
- Conducted user research & facilitated workshops to define workflows across MRM & OLA partners
- Designed scalable Salesforce dashboards, custom object layouts, and interaction models
- Built interactive prototypes to validate IA & UI patterns with business owners & analysts
- Translated validated concepts into developer-ready design specs & supported agile delivery
- Standardized UI components & advocated for UX governance & accessibility elevation
- Improved decision-maker visibility across tools by surfacing task-critical data in dashboards
Product Designer II
U.S. Department of State
Baltimore, MD
01.2024 - 05.2024
- Modernized digital passport & visa workflows on Travel.State.Gov, improving clarity & reducing drop-off
- Conducted moderated usability studies, synthesizing insights to prioritize process simplification
- Designed multi-path, eligibility-dependent user flows & prototypes for future digital visa pilot
- Worked with legal & policy partners to maintain compliance without sacrificing accessibility
- Built design documentation & led design reviews to align cross-disciplinary teams
- Identified future AI opportunities for document processing & validation workflows
Product Designer / UX Researcher
Fearless Tech Solutions
12.2021 - 05.2024
- Supported federal programs across State Department, CMS, and USDA.
- Designed digital modernization initiatives, enhanced adoption through UX strategy, and built scalable component and service models to support future AI-enabled workflows.
Content Designer & UX Research Lead
Centers for Medicare & Medicaid Services
Baltimore, Maryland
09.2022 - 01.2024
- Led mixed-methods research informing multi-product roadmap & feature prioritization
- Translated insights into UX strategy & content structures increasing clarity & reducing task time
- Created service models & IA to align teams and simplify complex regulatory flows
- Co-authored messaging & content governance systems; improved tone & consistency
- Partnered with PM & Eng to define MVP scope & optimize documentation for handoff
- Mentored junior researchers & established repeatable research ops frameworks
Product Designer II / UX Researcher
USDA
04.2022 - 07.2022
- Redesigned farm-loan application experience to reduce cognitive burden & improve loan readiness
- Led discovery & journey mapping to surface friction tied to documentation & eligibility
- Rapid-prototyped form simplification & guided assistance models
- Delivered research synthesis & recommendations shaping future modernization triggers
UX Research Intern
TurboSIR
01.2021 - 05.2021
- Conducted research & prototyped improvements to grant workflows
- Tested generative guidance concepts & early AI-assisted form features
UX Research Intern
Maryland State Library for the Blind & Print Disabled
08.2020 - 12.2020
- Navigation & IA improvements informed by card sorting studies
- Produced prototypes integrating AI-assisted search & personalization
UX Lead, Appellant Portal
Centers for Medicare & Medicaid Services (CMS)
- Led redesign of Appellant Portal that increased adoption 30% → 86%, exceeding 2025 targets early
- Delivered UX strategy & prototyping to streamline appeals workflows & reduce task friction
- Designed chat UI & asynchronous guidance structures to reduce call-center load
- Conducted iterative usability cycles w/ SMEs & claimants to validate journey improvements
- Facilitated design & product reviews; delivered specs that accelerated engineering build velocity
- Built Figma component libraries & workflow maps that standardized decision-point logic
Education
M.S. - Interaction Design & Information Architecture (Wearable Tech focus)
Univ. of Baltimore
Baltimore, MD01.2026
B.S. - Multi-Platform Production
Morgan State University
Baltimore01.2018
Skills
- Product Design
- UX/UI
- UX Research
- Interaction Design
- Design Systems
- Prototyping
- Service Design
- Journey Mapping
- Content Strategy
- Usability Testing
- Accessibility (508/WCAG)
- Figma
- Adobe XD
- Sketch
- InVision
- Miro
- FigJam
- Zeplin
- UserZoom
- Lookback
- HTML
- CSS
- JavaScript
- Salesforce Lightning
- Angular
Websites
Certification
• University of Baltimore, User Experience Graduate Certificate
• NN/g UX Certification
• Google UX Design
• Palantir AI/ML Bootcamp
• Palantir Engineer Bootcamp
• Scrimba UX
• Fundamentals of UX/UI Design
• NN/g UX Certification
• Google UX Design
• Palantir AI/ML Bootcamp
• Palantir Engineer Bootcamp
• Scrimba UX
• Fundamentals of UX/UI Design
Fellowship
Beats by Dre, Insights Fellow, 2025-09-01, Present, Analyzed sales, marketing, and user feedback datasets (SQL/Python) to shape product experience strategy and inform feature optimization., Produced qualitative research & testing insights that guided product engagement.
Security Clearance
Active Public Trust
Timeline
Insights Fellow
Beats by Dre
09.2025 - Current
Sr. Salesforce UX/UI Consultant
Capgemini Government Solutions
08.2024 - 09.2025
Product Designer II
U.S. Department of State
01.2024 - 05.2024
Content Designer & UX Research Lead
Centers for Medicare & Medicaid Services
09.2022 - 01.2024
Product Designer II / UX Researcher
USDA
04.2022 - 07.2022
Product Designer / UX Researcher
Fearless Tech Solutions
12.2021 - 05.2024
UX Research Intern
TurboSIR
01.2021 - 05.2021
UX Research Intern
Maryland State Library for the Blind & Print Disabled
08.2020 - 12.2020
UX Lead, Appellant Portal
Centers for Medicare & Medicaid Services (CMS)
M.S. - Interaction Design & Information Architecture (Wearable Tech focus)
Univ. of Baltimore
B.S. - Multi-Platform Production
Morgan State University