Lamar Victor
Orlando
Summary
Resourceful results-driven professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excellent communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Tier 2 Technical Support Specialist
Asurion
Orlando
2025.07 - Current
Asset Coordinator
Florida Prestigious Homes
Orlando
2023.07 - Current
Account Manager
SkyLight Roofing
Orlando
2024.10 - 2026.07
Wire Technician
AT&T
Titusville
2024.04 - 2024.09
- Coordinated installation of new users and relocations of existing users.
- Performed preventive maintenance of telecommunications equipment.
- Responded to service requests during and after business hours.
- Researched and recommended network and data communications hardware and software.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Dishwasher/Prep Cook
Cooper's Hawk Winery & Restaurants
Orlando
2022.06 - 2024.05
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Application Support Analyst
Apple
Cupertino
2019.05 - 2020.03
- Addressed and responded to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
- Provided basic technical support and assistance to customers over phone.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Offered system and application support to internal employees.
Customer Service Representative
Asurion
Orlando
2017.04 - 2019.05
- Customer service, solving phone connectivity issues and processing phone insurance claims.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - Computer Engineering
University of Central Florida
Orlando, FL 2014.08 - 2018.03
Associate of Arts - Graphic And Digital Design
Syracuse University
Syracuse, NY 2012.08 - 2014.03
High School -
Valley Central High School
Montgomery, NYAssosciates - Digital Arts
Onondaga Community College
Skills
- Customer Service
- Communication Skills
- Computer Skills
- Networking
- Engine rebuilding
- Technical support
- Network troubleshooting
- Engine repair
Timeline
Tier 2 Technical Support Specialist
Asurion
2025.07 - Current
Account Manager
SkyLight Roofing
2024.10 - 2026.07
Wire Technician
AT&T
2024.04 - 2024.09
Asset Coordinator
Florida Prestigious Homes
2023.07 - Current
Dishwasher/Prep Cook
Cooper's Hawk Winery & Restaurants
2022.06 - 2024.05
Application Support Analyst
Apple
2019.05 - 2020.03
Customer Service Representative
Asurion
2017.04 - 2019.05
Bachelor of Science - Computer Engineering
University of Central Florida
2014.08 - 2018.03
Associate of Arts - Graphic And Digital Design
Syracuse University
2012.08 - 2014.03
High School -
Valley Central High School
Assosciates - Digital Arts
Onondaga Community College