Lamar Victor
Orlando
Summary
Resourceful results-driven professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excellent communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Tier 2 Technical Support Specialist
Asurion
Orlando
07.2025 - Current
Asset Coordinator
Florida Prestigious Homes
Orlando
07.2023 - Current
Account Manager
SkyLight Roofing
Orlando
10.2024 - 07.2026
Wire Technician
AT&T
Titusville
04.2024 - 09.2024
- Coordinated installation of new users and relocations of existing users.
- Performed preventive maintenance of telecommunications equipment.
- Responded to service requests during and after business hours.
- Researched and recommended network and data communications hardware and software.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Dishwasher/Prep Cook
Cooper's Hawk Winery & Restaurants
Orlando
06.2022 - 05.2024
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Application Support Analyst
Apple
Cupertino
05.2019 - 03.2020
- Addressed and responded to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
- Provided basic technical support and assistance to customers over phone.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Offered system and application support to internal employees.
Customer Service Representative
Asurion
Orlando
04.2017 - 05.2019
- Customer service, solving phone connectivity issues and processing phone insurance claims.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - Computer Engineering
University of Central Florida
Orlando, FL 08.2014 - 03.2018
Associate of Arts - Graphic And Digital Design
Syracuse University
Syracuse, NY 08.2012 - 03.2014
High School -
Valley Central High School
Montgomery, NYAssosciates - Digital Arts
Onondaga Community College
Skills
- Customer Service
- Communication Skills
- Computer Skills
- Networking
- Engine rebuilding
- Technical support
- Network troubleshooting
- Engine repair
Timeline
Tier 2 Technical Support Specialist
Asurion
07.2025 - Current
Account Manager
SkyLight Roofing
10.2024 - 07.2026
Wire Technician
AT&T
04.2024 - 09.2024
Asset Coordinator
Florida Prestigious Homes
07.2023 - Current
Dishwasher/Prep Cook
Cooper's Hawk Winery & Restaurants
06.2022 - 05.2024
Application Support Analyst
Apple
05.2019 - 03.2020
Customer Service Representative
Asurion
04.2017 - 05.2019
Bachelor of Science - Computer Engineering
University of Central Florida
08.2014 - 03.2018
Associate of Arts - Graphic And Digital Design
Syracuse University
08.2012 - 03.2014
High School -
Valley Central High School
Assosciates - Digital Arts
Onondaga Community College