LaMarsh Ngwegni
West Covina,CA
Summary
My name is LaMarsh Ngwegni and I’ a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Customer Service/Sales Rep.
Cutco
Remote
05.2020 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Delivery Assistant
UPS
West Covina, CA
01.2018 - 01.2020
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Bachelor’s Degree - Video Game Art/Design
Full Sail University
3300 University Boulevard | Winter Park, FL 32792Associate's Degree Of Arts - Visual Arts
Citrus College
Glendora, CA06.2024
Skills
- Multi-tasking
- Time Management
- Incoming Call Management
- Call center experience
- Customer Complaint Resolution
- Goal-Oriented
- Live chat support
- Appointment Scheduling
- Excellent Communication
Occupation
Visual Artist
Timeline
Customer Service/Sales Rep.
Cutco
05.2020 - 03.2024
Delivery Assistant
UPS
01.2018 - 01.2020
Bachelor’s Degree - Video Game Art/Design
Full Sail University
Associate's Degree Of Arts - Visual Arts
Citrus College