LAMAYA Scott
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and workplace efficiency, notably at Pilot Flying J Travel Center. Skilled in safe food handling and creative thinking, I significantly contributed to team efforts and service excellence. Expertise in customer engagement and streamlining operations led to improved service delivery and customer loyalty. Efficient Food Preparation Worker recognized for outstanding contributions by supporting cooks, resulting in fast and accurate service. Talented in multiple areas from chopping ingredients to proper food storage. Knowledgeable in safe food handling.
Overview
4
4
years of professional experience
Work History
Food Preparation Worker
Pilot Flying J Travel Center
05.2024 - 06.2024
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
Cashier
Arby's Restaurant
12.2023 - 05.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Warehouse Worker
Decostar Industries
09.2023 - 12.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Online Personal Shopper
Walmart
02.2021 - 06.2021
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Server
Steak N Shake
05.2020 - 03.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Newnan High School
Newnan, GA05.2022
Skills
- Safe Food Handling
- Surface sanitation
- Equipment Sanitation
- Food assembly
- Team contribution
- Cash Register Operation
- Customer Engagement
- Customer Service
- Payment Processing
- Problem-Solving
- Creative Thinking
Timeline
Food Preparation Worker
Pilot Flying J Travel Center
05.2024 - 06.2024
Cashier
Arby's Restaurant
12.2023 - 05.2024
Warehouse Worker
Decostar Industries
09.2023 - 12.2023
Online Personal Shopper
Walmart
02.2021 - 06.2021
Server
Steak N Shake
05.2020 - 03.2021
High School Diploma -
Newnan High School