LAMAYIAH ROBINSON
Ahoskie,NC
Summary
Enthusiastic customer service agent ready to provide each and every client with a satisfying, unforgettable experience. Surpass expectations on a regular basis and possess excellent time management, multitasking, and skills. Fast learner, diligent worker with innate sales skills. Trustworthy team player used to taking on difficult tasks. Diligent worker with outstanding interpersonal and communication abilities. Creative problem solver who supplies the tools needed to optimize productivity and customer support. Outstanding multitasking and organizing abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Ahoskie, NC
01.2024 - Current
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Navigated multiple systems to identify source of issue.
- Offered products and services to meet customers' needs and goals.
- Communicated with clients over phone, email and chat platforms.
Child Support Specialist
Youngwilliams
Winton, NC
03.2024 - 03.2026
- Assisted clients in understanding child support processes and navigating resources effectively.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Documented customer interactions in CRM system, ensuring up-to-date records for future reference.
- Collaborated with team members to streamline processes and enhance overall service delivery.
- Trained new representatives on call handling procedures and company policies for effective onboarding.
- Implemented best practices for conflict resolution, reducing escalation rates among challenging calls.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Office Assistant
United Services
Ahoskie, NC
01.2023 - 12.2024
- Proactively identified opportunities for process improvements within the call center environment, aiding in the development of more efficient workflows.
- Took accountability for completing required administrative paperwork and business administration duties.
- Provided administrative support, including answering phones, scheduling appointments, and managing incoming correspondence.
- Assisted in the preparation of reports and documents, ensuring accuracy and meeting deadlines.
- Organized and maintained filling system, both physical and digital, improving office efficiency.
- Managed office supplies inventory ordered replacements and ensured timely delivers.
- Supported team members with various administrative tasks, contributing to smooth office operations.
Customer Service Cashier
Food Lion
Windsor, NC
01.2022 - 01.2023
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases.
- Maintained knowledge of store products and services to offer quality recommendations to customers.
- Answered incoming phone calls to offer information to customers and direct callers.
- Issued and evaluated receipts to check order accuracy.
- Assisted customers with product refunds and returns.
- Handled customer complaints and concerns to provide swift resolution and increase customer satisfaction.
Education
Associate of Arts -
Martin Community College
Williamston, NC01-2024
High School Diploma - undefined
Bertie High School
Windsor, NC01-2024
Skills
- Care Plan Execution
- Infection Control
- Stress tolerance
- Teamwork skills
- Remote office availability
- Effective communication
- Filing and data archiving
- Communication
- Call center experience
- Business development understanding
- Excellent communication
Timeline
Child Support Specialist
Youngwilliams
03.2024 - 03.2026
Customer Service Representative
Walmart
01.2024 - Current
Office Assistant
United Services
01.2023 - 12.2024
Customer Service Cashier
Food Lion
01.2022 - 01.2023
High School Diploma - undefined
Bertie High School
Associate of Arts -
Martin Community College