Samantha Pearce
Windsor,MO
Summary
Compassionate Home Health Aide experienced in providing exceptional support to diverse patient populations in home settings. Enhanced client well-being through personalized care, medication management, and daily living assistance. Committed to fostering trust and rapport with clients, ensuring comfort and dignity while delivering high-quality care.
Overview
14
14
years of professional experience
Work History
In home caregiver
Smiles
Centerview, Missouri
05.2022 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated medication schedules to ensure timely administration and adherence for clients.
- Maintained clean, safe living environments to enhance client comfort and well-being.
- Collaborated with healthcare professionals to coordinate client care plans.
- Documented client progress and reported changes to family members and staff.
- Adapted care approaches based on individual client needs and preferences.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed relationships with family members and caregivers of clients.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Responded promptly to emergency situations in a calm manner.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Transported clients to doctor's appointments and errands.
- Respected client privacy rights at all times when providing services.
- Accompanied clients on errands or outings for shopping or leisure activities.
- Provided personal care and companionship to elderly individuals in their homes.
- Encouraged social interaction among clients through conversation or participation in activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted patients with personal care to alleviate burden on family members.
- Administered medications according to established care plans.
- Transported clients to medical appointments or recreational activities.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Maintained accurate records of services provided and other relevant information.
- Observed physical and mental condition of clients and reported any changes to supervisor.
- Completed errands for clients, including grocery shopping and picking up prescriptions. for clients and drove to appointments to maintain wellness and support daily living needs.
- Monitored vital signs and reported changes to the appropriate personnel.
- Documented client progress in charts and logbooks.
- Organized client medications for timely administration.
- Planned nutritious meals and snacks according to dietary guidelines.
- Organized medications for timely administration, contributing to symptom management and improved quality of life.
- Ensured that all equipment used is properly functioning before use.
- Helped client with medication self-administration.
- Managed patient transportation and appointment scheduling.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Accompanied clients to doctors' offices or on other trips outside home.
- Assisted clients with proper exercises and rehabilitation.
Centralized Scheduling
Bothwell Regional Hospital
Sedalia, MO
01.2020 - 12.2020
- Coordinated patient scheduling across multiple departments, enhancing access to care.
- Managed appointment calendars using electronic health record systems.
- Collaborated with healthcare teams to optimize scheduling processes.
- Communicated with patients to confirm appointments and address inquiries.
- Resolved scheduling conflicts to enhance operational flow.
- Maintained accurate records of patient appointments and changes.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Provided assistance with insurance verification process prior to booking an appointment.
- Performed data entry tasks such as entering new patient information into the centralized system.
- Acted as liaison between departments to streamline resource allocation for patient care.
- Reviewed incoming referrals from physicians and coordinated timely follow-up care visits for patients.
- Maintained updated records of all scheduled appointments in the centralized database.
- Created and distributed daily, weekly, monthly and yearly reports to track patient appointment schedules.
- Managed complex phone calls from patients seeking same day or next day appointments.
- Assisted in resolving any conflicts or issues related to patient appointments or scheduling changes.
- Responded promptly and professionally to requests from patients regarding their appointment times or rescheduling needs.
- Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
- Researched potential solutions to improve efficiency of the centralized scheduling system.
- Developed and maintained a centralized scheduling system for medical appointments.
- Utilized computer software programs to enter data into the centralized scheduling system.
- Assisted patients with canceling and rescheduling appointments.
- Followed up with patients and confirmed appointments.
- Instructed patients regarding how to prepare for appointments.
- Adjusted appointments according to priority and tracked appointment durations.
- Reviewed insurance information with patients and processed copays.
- Organized and filed appointment documents to ensure easy access and retrieval. and organized clerical supplies.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Managed appointment cancellations and rescheduling to optimize physician schedules.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Obtained prior authorizations from insurance companies for orthopedic surgeries.
Associate/Assistant Manager
Sonic
Windsor, MO
01.2015 - 12.2019
- Oversaw store operations to ensure efficient daily functioning
- Managed customer service inquiries to enhance customer satisfaction
- Maintaining fast, friendly, and accurate customer service.
- Handled cash and transactions to maintain financial accuracy
- Processed payroll for employees bi-weekly.
- Bill payment for the store
- Food preparation
- Making sure all food is properly cooked and service at health safety regulations
- Replying to store emails
Unit Secretary
Lee’s Summit Medical Center
Lee’s Summit, MO
01.2014 - 12.2015
- Scheduled patient appointments in a timely manner
- Greeting patients and checking them in
- Verification of medical insurance
- Ensured all documents signed and prepared for appointments
- Answered phone calls/emails, relaying messages to appropriate parties
- Managed co-payment transactions accurately
- Faxing, Filing, and scanning all documents
- Cleaning and maintaining a sanitary work area
- All front office work
Crew Member
McDonald’s
Lee’s Summit, MO
01.2012 - 12.2014
- Cooked and packaged food orders, including hamburgers and fried chicken, ensuring timely preparation and quality standards
- Prepared specialty foods like pizzas, fish and chips, and tacos, adhering to specific methods for quick service
- Read food order slips or receive verbal instructions as to food required by patron, and prepared and cook food according to instructions
- Verify that prepared food meets requirements for quality and quantity
- Operate large volume cooking equipment such as grills, deep-fat fryers, or griddles
- Maintain sanitation, health, and safety standards in work area
- Clean food preparation areas, cooking surfaces, and utensils
- Processed cash transactions accurately, maintaining financial accuracy and customer satisfaction
- Basic cleaning, stocking, and reorganization of the store
Receptionist
Lenscrafters
Independence, MO
01.2013 - 12.2013
- Greeting and checking in patients using the TABS appointment book
- Calling patients to confirm appointments
- Prepared and submitted vision care insurance claims to ensure timely processing and reimbursement
- Completed pre-testing for doctor
- Filing, faxing and scanning proper paperwork
- Pulling files for next day appointments
- Handled cash transactions accurately at front desk and managed records using Peachtree accounting
- Responded to calls and emails promptly to address patient inquiries and facilitate smooth communication
- Basic cleaning of the office
Education
Associates - Health Science’s
Ultimate Medical Academy
Tampa, FLMedical Billing and Coding Diploma -
Ultimate Medical Academy
Tampa, FLSkills
- Meditech
- Greenway Prime Suite EMR
- Microsoft Office
- Internet research
- Record-keeping
- Data entry
- Medication management
- Client assessment
- Personal care assistance
- Mobility support
- Health monitoring
- Care plan execution
- Emergency response
- Coordinated transportation
- Client relationship management
- Documentation accuracy
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Lifting techniques
- Transfer assistance
- Care plan development
- Client documentation
- Transportation services
- Personalized care
- Personal hygiene support
- State regulations
- Case management experience
- Progress documentation
- Patient care
- Meal preparation
- Quality program protocols
- Client safety and first aid
- Palliative care
- Recreational activities
- Patient assistance
- Cooking
- Cleaning and sanitizing
- Social interaction
- Adaptive equipment use
- Housekeeping tasks
- Laundry assistance
- Care plan assessment
- Grocery shopping
- Medical appointment coordination
- Medication administration
- Meal planning
- Condition monitoring
- Care plan management
- Case management
- Emotional companionship
- Hospice care
- Fall prevention
Core Medical Competencies
- Medical Billing & Coding
- Intermediate ICD-10-CM
- Explanation of Benefits
- ICD-9-CM, HCPCS, CPT
- Co-Payments and Deductibles
- Account Reconciliation
- Insurance Verification
- Data Entry 45wpm & 10 Key
- Electronic Payment Posting
- Anatomy & Physiology
- MS Office (Excel, Word, PowerPoint)
- Appointment Scheduling
- Medicare, Medicaid, TRICARE
- Electronic Medical Records
- Medical Terminology
- CMS 1500m CM 1450 (UB-04)
- Government & Third-Party Payers
- HIPAA Compliance
- Managed Care (HMO, PPO, POS)
- Insurance Billing Procedures
- Meditech
- Insurance Claim Processing
- Patient Care Techniques
- Office Management
Timeline
In home caregiver
Smiles
05.2022 - Current
Centralized Scheduling
Bothwell Regional Hospital
01.2020 - 12.2020
Associate/Assistant Manager
Sonic
01.2015 - 12.2019
Unit Secretary
Lee’s Summit Medical Center
01.2014 - 12.2015
Receptionist
Lenscrafters
01.2013 - 12.2013
Crew Member
McDonald’s
01.2012 - 12.2014
Associates - Health Science’s
Ultimate Medical Academy
Medical Billing and Coding Diploma -
Ultimate Medical Academy