Lamberto "Lucky" Armijo
Albuquerque,NM
Summary
Over the years, I have served in multiple positions, due to my ability to learn quickly and adapt to new environments. I have excelled at each of these positions, from being a leader in the US Military, working in high stress environments, taking on different leadership roles when called upon, building new computers, and trouble-shooting mobile cellular devices.
Overview
32
32
years of professional experience
Work History
LOFT Technician
ECS Federal, LLC
10.2023 - 09.2025
- End user support for all Apple device and multiple cellular devices. Building and trouble-shooting mobile devices.
- End User support for Dell, HP, and Mac laptops for use overseas. Building and trouble shooting laptop computers for overseas use.
- Provided expert technical support for software and hardware issues, ensuring customer satisfaction and prompt resolution.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
Mobility Technician
Belcan
03.2018 - 10.2023
- End user support for all Apple device and multiple cellular devices. Building and trouble-shooting mobile devices.
- Kept up-to-date with evolving industry trends, attending seminars, conferences, and workshops to enhance professional development in the field of cellular technology.
- Developed a strong rapport with clients, addressing their concerns promptly while providing exceptional service quality throughout engagements.
Mobility Technician
ECS Federal, LLC
04.2021 - 10.2023
- End user support for all Apple device and multiple cellular devices. Building and trouble-shooting mobile devices.
Global Technical Support
Verizon Wireless
03.2014 - 03.2018
- Delivers world class customer service and tech support in all customer interactions dealing with but not limited to Apple and Android devices for use in and out of the US. Worked in a leadership role since 2015, taking escalated calls from both Customer Care and Technical Support queues. Stayed up to date on current software and device issues with state-of-the-art technology.
- Mentored junior staff, fostering professional development and team cohesion.
- Analyzed operational performance metrics to identify improvement opportunities.
- Coordinated team efforts during peak operations, maintaining high service quality and customer satisfaction.
Paintball Manager
Hinkle Family Fun Center
03.2009 - 07.2012
- Coordinated marketing efforts to promote center activities, increasing community engagement.
- Led cross-functional teams to execute special events, enhancing visitor experience and participation.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
Medical NCO
US Military
02.1994 - 05.2009
- Served as a Combat / Aerospace Medical Technician preforming both hospital and field care. I had the honor of working as a Medical Evacuation Fight Technician in multiple combat theaters.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Freedom High School
Albuquerque, NMNo Degree - Elementary Education
CNM
Albuquerque, NMSkills
- Apple Product expert knowledge
- Team leadership
- Customer service
- Relationship building
- Empathy and patience
- Remote support
Training
- US Military Training for Air Defense missiles both Mounted and shoulder fired.
- US Military Training for Combat and Flight Medical specialist.
- US Military Training Combat Prisoner of War Escape and Evasion.
- US Military Training Aircraft Mishap / Mass Causality
Languages
English
Full Professional
Timeline
LOFT Technician
ECS Federal, LLC
10.2023 - 09.2025
Mobility Technician
ECS Federal, LLC
04.2021 - 10.2023
Mobility Technician
Belcan
03.2018 - 10.2023
Global Technical Support
Verizon Wireless
03.2014 - 03.2018
Paintball Manager
Hinkle Family Fun Center
03.2009 - 07.2012
Medical NCO
US Military
02.1994 - 05.2009
High School Diploma -
Freedom High School
No Degree - Elementary Education
CNM
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