Lamar Butler
Rochester,NY
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Heritage Christian services
Rochester, NY
11.2023 - Current
- Assisted individuals with daily living activities and personal care routines.
- Developed and implemented individualized support plans for clients' needs.
- Maintained accurate records of client progress and support activities.
- Provided transportation support for clients to appointments and community events.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Personal Care Aide
All Metro Health care services
Rochester, NY
06.2021 - 11.2023
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications and monitored client health as directed by healthcare professionals.
- Coordinated transportation for clients to medical appointments and social activities.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
Customer Service Representative
Concentrix
Rochester, NY
04.2017 - 10.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support through various communication channels including phone and chat.
- Documented customer interactions in the internal CRM system accurately.
- Maintained product knowledge to effectively address customer questions.
- Handled escalated calls and facilitated resolution processes smoothly.
Education
Bryant & Stratton College
Rochester , NYSkills
- Individualized support plans
- Client progress documentation
- Medication administration
- Transportation coordination
- Effective communication
- Hygiene assistance
- Daily living support
- Patient care
Certification
- PCA Certification
- CPR Certified
- Top Performance
Timeline
Direct Support Professional
Heritage Christian services
11.2023 - Current
Personal Care Aide
All Metro Health care services
06.2021 - 11.2023
Customer Service Representative
Concentrix
04.2017 - 10.2022
Bryant & Stratton College