Lameithia (Mia) McCray

As General Manager, I handled all Divers dispatch locations as well as All Human Resources duties such as Billing, Pay roll, Hiring and Drug screenings. Also built relationships with brokers and clients to meet our weekly sales goals in shipments

Assisted in sourcing loads from various load boards and reached out to brokers for available shipments. Matched drivers' locations with appropriate routes for timely deliveries. Organized and filed all load documentation related to completed shipments, including bills of lading.

Landing), PODs ,and any documentation of damages were sent to me Via email and/or texted. I’d then process the paperwork also while creating invoices for brokerage and send paperwork to companies either by faxed, emailed, or us mail. I’d make note of each delivery for driver to process pay roll. I’ve enjoyed working for this company and handling such responsibilities. I also handled placing ads onto different job recruitment platforms for open positions. I kept record of all files and legal documents and made copies for audits and incase of any inconveniences in the future. With this job I handle many departments, considered myself a jack of all trades and enjoy learning more with each passing day.

• Led operational strategy to enhance client engagement and service delivery.
• Developed and implemented training programs for clinical staff to improve counseling techniques.
• Streamlined administrative processes, reducing response time for client inquiries by implementing new scheduling software.
• Fostered partnerships with local organizations to expand referral networks and increase community outreach initiatives.

• Coordinated branch operations to ensure seamless workflow and adherence to company policies.
• Implemented process improvements that enhanced operational efficiency and service delivery.
• Trained new staff on procedures, fostering a collaborative work environment and knowledge sharing.
• Managed inventory control systems to optimize stock levels and reduce waste.
• Led initiatives to enhance customer engagement, resulting in increased satisfaction ratings.
• Analyzed performance metrics to identify areas for improvement, driving strategic decision-making.
• Collaborated with cross-functional teams to align branch goals with organizational objectives.
• Maintained scheduling for main branch to keep shifts appropriately staffed.

• Managed patient check-in and check-out processes to ensure efficient workflow.
• Scheduled appointments and coordinated with medical staff for optimal patient care.
• Maintained accurate patient records using electronic health record systems.
• Handled insurance verifications and pre-authorization requests to expedite services.
• Assisted in training new reception staff on office policies and procedures.
• Implemented process improvements that enhanced patient flow and reduced wait times.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

• Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
• Managed inventory levels, ensuring product availability and organization on sales floor.
• Trained new associates on sales techniques and store policies, promoting team efficiency.
• Utilized point-of-sale systems to process transactions accurately and efficiently.
• Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.