Lameka Blakes
Chicago,IL
Summary
Experienced and service-driven Team Leader with 2 years at H&R Block and 7+ years of combined experience in customer-facing roles across call centers and retail. Proven ability to lead teams, manage fast-paced operations, and deliver exceptional customer experiences in high-pressure environments. Skilled in conflict resolution, client retention, and team support, with a strong focus on professionalism, communication, and results. Adept at adapting quickly to new systems, meeting performance goals, and maintaining service excellence across industries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader Manager
H&r Block
Riverdale, IL
11.2024 - 04.2025
- Supervising administrative or support staff
- Greeting clients, answering phones, scheduling appointments, and scanning documents.
- Calling clients to confirm or book appointments, and daily outreach to clients without appointments.
- Scanning and saving documentation as required
- Organizing client paperwork and ensuring secure handling of sensitive tax documents.
Customer Service Representative
SCR Medical Transportation
Chicago, IL
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader Manager
H&r Block
Markham, IL
12.2023 - 04.2024
- Supervising administrative or support staff
- Greeting clients clients in person or by the phone.
- managing appointments using office software, coordinating schedule changes or adjustments
- managing phone lines, forwarding calls, and taking messages.
- Entering client details into the system accurately.
- Scanning and saving documentation as required, maintaining a tidy and professional front office and waiting area.
- Organizing client paperwork and ensuring secure handling of sensitive tax documents.
Residential Secruity Officer
Allied Universal Security Services
Chicago, IL
01.2023 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Retail Sales Associate
UGG
Rosemont, IL
10.2022 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Retail Sales Associate
Macy's
Chicago, IL
11.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register after end of shift to balance and record accurate transactions.
Customer Service Associate
Walmart
Orland Park, IL
06.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Hillcrest High School
Country Club Hills, IL05.2018
Skills
- Guest Services
- Access Control
- Team Supervision
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Assistance
- POS and Cash Handling
- Data Entry & Documentation
- Adaptability in Fast-Paced Environments
Certification
PERC CARD
Skills
- High-Volume Call Handling
- Access control
- Patrol operations
Timeline
Team Leader Manager
H&r Block
11.2024 - 04.2025
Customer Service Representative
SCR Medical Transportation
05.2024 - 10.2024
Team Leader Manager
H&r Block
12.2023 - 04.2024
Residential Secruity Officer
Allied Universal Security Services
01.2023 - 12.2023
Retail Sales Associate
UGG
10.2022 - 11.2023
Retail Sales Associate
Macy's
11.2021 - 02.2022
Customer Service Associate
Walmart
06.2018 - 12.2019
High School Diploma -
Hillcrest High School