Lamesha Boyce
Jacksonville,FL
Summary
Compassionate Behavioral Health Associate known for high productivity and efficiency in task completion. Skilled in crisis intervention, patient support, and behavioral therapy techniques. Excel at communication, empathy, and patience, ensuring effective interaction with patients and team members.
Overview
10
10
years of professional experience
Work History
Behavioral Health Associate
Mental Health Resource Center
Jacksonville, Florida
03.2025 - Current
- Facilitated patient support during therapeutic activities and group sessions.
- Monitored patient behavior and reported changes to the clinical team.
- Provided crisis intervention to ensure patient safety and well-being.
- Adhered to ethical principles regarding confidentiality when discussing patient information with colleagues or other agencies.
Solera Holdings
Customer Service Representative
12.2021 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Registered Behavior Technician
Hopebridge Autism Therapy Center
12.2019 - 12.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Mental Health Technician
Memphis Mental Health Institute
11.2018 - 12.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Customer Service Representative
General Dynamics IT
10.2015 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL02-2027
High School Diploma -
Bartlett High School
Bartlett, TN05.2012
Skills
- Behavioral Analysis
- First Aid and CPR
- Behavioral Analysis
- Organization and Time Management
- Critical Thinking
- Verbal & Written Communication
- Customer Service
- Data Entry
- Crisis Management
Timeline
Behavioral Health Associate
Mental Health Resource Center
03.2025 - Current
Solera Holdings
Customer Service Representative
12.2021 - 07.2023
Registered Behavior Technician
Hopebridge Autism Therapy Center
12.2019 - 12.2021
Mental Health Technician
Memphis Mental Health Institute
11.2018 - 12.2020
Customer Service Representative
General Dynamics IT
10.2015 - 07.2019
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Bartlett High School