Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAMESHA SMITH

Rowlett,TX

Summary

Dynamic customer service professional with extensive experience at Medical City Dallas Limited, excelling in call routing and conflict resolution. Proven track record in enhancing customer satisfaction through effective problem-solving and team training. Skilled in documenting correspondence and operating telephones, ensuring seamless communication and operational efficiency.

Overview

21
21
years of professional experience

Work History

ANSWERING SERVICE OPERATOR

MEDICAL CONNECTION
09.2024 - Current
  • Maintained high level of customer service through friendly and polite demeanor.
  • Resolved customer issues through research and problem solving.
  • Relayed and transcribed written and verbal messages to personnel.
  • Operated telephone operating system and documented calls in [Software].
  • Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.

Makeup Artist

Self Employed Services
03.2023 - Current
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired look.
  • Sanitized makeup tools to avoid spread of infection.
  • Applied makeup in accordance with clothing style.

Home Health Worker

Sunrise Home Health Services
Dallas, Tx
09.2024 - 02.2025
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

ANSWERING SERVICE SUPERVISOR

MEDICAL CITY DALLAS LIMITED
09.2015 - 09.2023
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Monitored team's performance and gave feedback when necessary.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Customer Service Representative

Metlife
08.2014 - 08.2015
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

CASHIER/Customer Service Representative

Burlington Coat Factory Department Store
02.2013 - 10.2013
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

HOUSEKEEPER

Childrens Medical Center
07.2004 - 03.2005
  • Operated electronic backpack vacuums and floor sweepers.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Education

NAAMAN HIGH /GARLAND
GARLAND
05-1998

Skills

  • Documenting correspondence
  • Call routing
  • Conference calls
  • Operating telephones

Timeline

ANSWERING SERVICE OPERATOR

MEDICAL CONNECTION
09.2024 - Current

Home Health Worker

Sunrise Home Health Services
09.2024 - 02.2025

Makeup Artist

Self Employed Services
03.2023 - Current

ANSWERING SERVICE SUPERVISOR

MEDICAL CITY DALLAS LIMITED
09.2015 - 09.2023

Customer Service Representative

Metlife
08.2014 - 08.2015

CASHIER/Customer Service Representative

Burlington Coat Factory Department Store
02.2013 - 10.2013

HOUSEKEEPER

Childrens Medical Center
07.2004 - 03.2005

NAAMAN HIGH /GARLAND

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LAMESHA SMITH