Chanell Jackson
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Answering Service Operator
RingSavvy
08.2023 - Current
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to personnel.
- Operated telephone operating system and documented calls in Company Software
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Loyalty Care Representative
Kobie Marketing Inc.
03.2023 - 07.2023
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted available products and services to customers during service, account management, and order calls.
Data Entry Operator
Exact Sciences Corp
01.2020 - 11.2022
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Searched, extracted and interpreted information to determine correct input procedure.
- Evaluated source documents to locate needed information.
- Coded and processed applications into required electronic formats.
- Organized, sorted, and checked input data against original documents.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Laboratory Specialist
Exact Sciences Laboratories
05.2018 - 01.2020
- Provided technical guidance and training to laboratory staff.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Investigated and resolved issues related to laboratory processes and procedures.
- Developed and implemented standard operating procedures to verify quality control.
- Prepared and validated buffers and in-house reagents, calibrators, and controls in advance of laboratory testing and analysis orders.
- Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Monitored and documented safety standards to verify compliance.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
Automotive General Manager
Cambridge Automotive
01.2010 - 05.2018
- Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
- Displayed financial responsibility through P&L management.
- Implemented and maintained cash handling standards to eliminate theft of services or company funds.
- Interviewed, hired, trained and promoted associates to support operations and company growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Bachelor of Science - Psychology
Panhandle State University
GoodwellHigh School Diploma -
Lake Mills High School
Lake Mills, WIAssociate of Applied Science -
Cowley County Community College And Area Vocational-Technical School
Arkansas City, KSSkills
- Customer Service
- Building Relationships
- Documenting Calls
- Customer Communications
- Client Communications
- Telephone Operation
- Professional Communication
- Typing Skills
- Telecommunications
- Computer Skills
Timeline
Answering Service Operator
RingSavvy
08.2023 - Current
Loyalty Care Representative
Kobie Marketing Inc.
03.2023 - 07.2023
Data Entry Operator
Exact Sciences Corp
01.2020 - 11.2022
Laboratory Specialist
Exact Sciences Laboratories
05.2018 - 01.2020
Automotive General Manager
Cambridge Automotive
01.2010 - 05.2018
Bachelor of Science - Psychology
Panhandle State University
High School Diploma -
Lake Mills High School
Associate of Applied Science -
Cowley County Community College And Area Vocational-Technical School