Experienced customer service professional with a track record of effective communication, problem-solving, and personalized service. Skilled in building strong client relationships and ensuring efficient, professional service delivery. Passionate about exceeding customer expectations and driving positive outcomes.
Hi, I’m
JESSICA ANDERSON
ALBUQUERQUE,NM
Summary
Overview
23
years of professional experience
Work History
Virtual Receptionist
Answering Service Operator
03.2020 - 06.2025
Job overview
- Resolved customer issues through research and problem solving.
- Maintained high level of customer service through friendly and polite demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Stay At Home Mom
Stay at Home Mom
11.2009 - 03.2020
Job overview
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
NM Communications
Answering Service Supervisor/Alarm Monitor
02.2007 - 11.2009
Job overview
- Excellent customer service.
- Understanding customer problems and taking necessary actions for its solution.
- Monitored residential & business fire/burglar alarms.
- Supervised up to 5 operators on night shift.
- Training of all new employees.
ASF International/Merchants Interstate
Collections Supervisor
02.2002 - 04.2004
Job overview
- Billing and extensive excellent customer service
- Uncovered fraudulent activities through detailed investigation and complete account documentation.
- Ensured that staff members took the best possible corrective actions based on proven collection methods.
- Skip Tracing/Reviewed and processed all disputed accounts
- Reporting to credit bureau and reviewed credit reports for legal litigation
Education
TVIAlbuquerque, NM
GED
01-1994
University Overview
Skills
- Customer service
- Verbal communication skills
- Customer communications
- Call reception
- Message documentation
- Telephone operation
- Building relationships
Timeline
Answering Service Operator
Virtual Receptionist
03.2020 - 06.2025
Stay at Home Mom
Stay At Home Mom
11.2009 - 03.2020
Answering Service Supervisor/Alarm Monitor
NM Communications
02.2007 - 11.2009
Collections Supervisor
ASF International/Merchants Interstate
02.2002 - 04.2004
TVI
GED
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