Open To Work
Lamesha Smothers
Danville
Work Preference
Summary
Self-motivated professional with extensive experience in caregiving and customer service. Known for strong time management and flexibility, consistently delivering compassionate care and enhancing client satisfaction through effective collaboration.
Overview
6
6
years of professional experience
Work History
ABC 123 Wren's Nest Daycare
Daycare Teacher
Harrodsburg, KY
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Caregiver
Allied Adult Daycare
Owensboro, KY
04.2024 - 04.2025
- Collaborated with healthcare professionals to coordinate comprehensive care for clients, ensuring holistic support.
- Conducted regular assessments to evaluate client progress and adjust care plans as necessary.
- Organized recreational activities that encouraged social interaction and mental engagement among clients.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Waitress
Cheddars Stratch Kitchen
Danville, KY
05.2023 - 01.2024
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently while maintaining a positive dining experience for guests.
- Trained new team members on restaurant procedures and customer interaction techniques.
- Assisted in maintaining cleanliness and organization within dining areas and service stations.
- Implemented upselling techniques, contributing to increased sales during shifts.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Caregiver
Independence Assistance Services Of The Bluegrass - Iasbg
Lexington, Ky
04.2022 - 04.2023
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Administered medications and monitored health conditions, ensuring adherence to care plans.
- Developed and maintained positive relationships with clients and families, fostering trust and communication.
- Trained new caregivers on best practices for client support and safety protocols.
- Implemented individualized care strategies based on client needs and preferences, improving overall satisfaction.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Inbound Call Center Agent
Senture
London, KY
01.2020 - 03.2022
- Managed high-volume inbound calls, ensuring prompt and accurate responses to customer inquiries.
- Resolved customer issues through effective problem-solving and communication techniques.
- Documented call interactions in customer relationship management (CRM) software for tracking and reporting purposes.
- Assisted in training new staff on call center protocols and customer service best practices.
- Collaborated with team members to improve call handling processes and enhance service delivery.
- Conducted follow-up calls to ensure customer satisfaction and retention post-interaction.
- Provided feedback to management on recurring issues to facilitate continuous improvement initiatives.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Maintained up-to-date knowledge of products/services, ensuring accurate information was relayed during calls.
Education
High School Diploma -
Thorn Hill Learning Center
Frankfort, KY02-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
ABC 123 Wren's Nest Daycare
Daycare Teacher
04.2025 - Current
Caregiver
Allied Adult Daycare
04.2024 - 04.2025
Waitress
Cheddars Stratch Kitchen
05.2023 - 01.2024
Caregiver
Independence Assistance Services Of The Bluegrass - Iasbg
04.2022 - 04.2023
Inbound Call Center Agent
Senture
01.2020 - 03.2022
High School Diploma -
Thorn Hill Learning Center