Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Toran

Bridgeton,MO

Summary

Dynamic Office Manager with 20 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Dedicated and meticulous Office Manager with over numerous years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.

Overview

24
24
years of professional experience

Work History

Supervisor

Mercy Precertification Department
St. Louis, MO
63141 - Current
  • Supervise 30 direct reports
  • Effectively communicate yearly reviews in AOS
  • Monitor, approve, and deny PTO request based on volume of schedule
  • Work closely with Recruiters and Human Resources as needed
  • Interview potential new hires
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Entering and editing Kronos
  • Able to sign off on payroll
  • Able to enter VPM (Provision, Vergence)
  • Able to enter requisitions in ICIMS and review Resumes
  • Knowledgeable of submitting ePAF (Personal Action Forms)

Office Supervisor

Mercy Clinic Women's Health
ToranDes Peres, MO
8 2008 - 04.2021
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Mentored new employees on office policies and procedures and delivered constructive feedback to increase understanding of job duties.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and messages, scanning documents and routing business correspondence.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Medical Assistant

Midwest Maternal Fetal Medicine
St. Louis, MO
06.2000 - 08.2008
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Assessed, documented and monitored vital signs for more than 25 patients per day.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Education

Business Management

St. Louis Community College
3400 Pershall Rd, St. Louis MO 63135

Medical Assisting

St. Louis College Of Health Careers
St Louis, MO
04.2000

Skills

  • Planning and organization
  • Scheduling and calendar management
  • Invoicing and billing
  • Training and coaching
  • Employee management
  • Microsoft Office
  • Data entry
  • Customer relations
  • Credentialing
  • Physician Reimbursement
  • Microsoft Word

Timeline

Medical Assistant

Midwest Maternal Fetal Medicine
06.2000 - 08.2008

Supervisor

Mercy Precertification Department
63141 - Current

Office Supervisor

Mercy Clinic Women's Health
8 2008 - 04.2021

Business Management

St. Louis Community College

Medical Assisting

St. Louis College Of Health Careers

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Crystal Toran