La’Mia Bryant
10019 N Hyacinth Ave ,Tampa
Summary
Dynamic Business Support Specialist with a proven track record at OneTouch Direct, excelling in customer relations and problem-solving. Recognized for enhancing customer satisfaction through effective communication and tailored support strategies. Skilled in documentation and training, consistently exceeding performance.
Overview
5
5
years of professional experience
Work History
Business Support Specialist
OneTouch Direct
12.2023 - 05.2025
- Acquired in-depth understanding of products to provide personalized recommendations based on specific customer preferences.
- Maintained comprehensive records of customer interactions, prioritizing follow-up actions and effective issue resolution.
- Supported customers in effectively utilizing company website and executing online orders, contributing to improved satisfaction.
- Engaged with team members to create and refine best practices aimed at ensuring uniformity in customer service experiences.
- Leveraged customer insights to effectively upsell products and services, contributing to overall sales growth.
- Guided new hires through coaching and mentoring initiatives, ensuring effective integration into team dynamics.
- Demonstrated exceptional performance by consistently surpassing metrics, securing status as a top team performer.
- Collaborated with customers to identify and resolve issues, successfully converting negative feedback into positive endorsements.
- Facilitated responses to customer inquiries, ensuring satisfaction and reinforcing a positive service experience.
- Implemented strategies to foster a supportive customer service culture, resulting in improved customer experiences.
- Assessed client needs and implemented personalized support strategies for high-priority clients to ensure satisfaction.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Customer Service Representative
MCI Communications
10.2021 - 11.2022
- Managed communication channels to facilitate timely responses to customer inquiries via phone and email.
- Oversaw customer order processing, guaranteeing precision and adherence to delivery timelines.
- Analyzed customer feedback and applied targeted solutions to effectively resolve complaints while maximizing resource utilization.
- Logged customer interactions in CRM system to facilitate accurate tracking and improve customer relationship management.
- Facilitated collaboration among team members to optimize processes and improve service efficiency.
- Developed and implemented training programs for new employees, focusing on effective customer service techniques and best practices.
- Analyzed customer feedback trends to propose actionable improvements to management.
- Executed solutions that enhanced customer satisfaction ratings within service department.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Resolved escalated calls with efficiency, ensuring satisfactory outcomes for customers and the organization.
- Addressed customer inquiries regarding products, services, and company information.
- Elevated customer satisfaction by proactively resolving concerns and delivering precise information.
- Cultivated strong customer relationships through active listening techniques, enhancing client retention and satisfaction.
Customer Service Representative
KGCCO
04.2020 - 09.2021
- Facilitated prompt and effective responses to customer inquiries through phone and email communication.
- Facilitated customer order processing, ensuring accuracy and timely delivery.
- Addressed customer complaints by implementing effective problem-solving techniques and optimizing resource utilization.
- Documented customer interactions in CRM system to ensure accurate future reference.
- Facilitated collaboration among team members to optimize processes and improve service efficiency.
- Facilitated training sessions for new staff on customer service protocols and best practices.
- Analyzed customer feedback trends to propose actionable improvements to management.
- Executed solutions that enhanced customer satisfaction ratings within service department.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Resolved escalated calls with efficiency, ensuring satisfactory outcomes for customers and the organization.
- Addressed customer inquiries regarding products, services, and company information.
- Elevated customer satisfaction by proactively resolving concerns and delivering precise information.
- Cultivated strong customer relationships through active listening techniques, enhancing client retention and satisfaction.
Education
High School Diploma -
West Charter University School
Tampa, FL06.2022
Skills
- Communication management
- Sales support
- Sales
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Business Support Specialist
OneTouch Direct
12.2023 - 05.2025
Customer Service Representative
MCI Communications
10.2021 - 11.2022
Customer Service Representative
KGCCO
04.2020 - 09.2021
High School Diploma -
West Charter University School