Dariya Duffie
Forney
Summary
Business professional with solid foundation in administrative and operational support, delivering reliable assistance to ensure smooth business operations. Known for collaborative teamwork and ability to adapt to evolving needs, contributing to cohesive and results-driven environment. Expertise in project management and client relations, with focus on maintaining high standards and achieving outcomes. Enhanced service delivery efficiency through strategic collaboration and effective communication. Proven ability in project management and problem-solving, fostering team success. Recognized for attention to detail and adaptability, driving process improvements and achieving operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Support Specialist
Parkland Hospital
12.2023 - Current
- Assisted in daily operations by managing communications.
- Supported team projects through data entry and document management using organizational tools.
- Collaborated with colleagues to streamline workflows and improve service delivery efficiency.
- Prepared accurate reports for management review, aiding in informed decision-making processes.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Delivered exceptional customer experiences and promoted strong relationships.
- Responded to inquiries from clients, providing detailed information on services offered.
Patient Transporter
Parkland Hospital
09.2022 - 12.2024
- Transported patients safely between departments, ensuring comfort and timely arrivals.
- Assisted nursing staff with patient transfers, prioritizing safety and efficiency.
- Maintained cleanliness and organization of transport equipment for optimal functionality.
- Adhered to hospital protocols and safety procedures during all transportation tasks.
- Observed patient conditions during transport, reporting any concerns to medical staff promptly.
- Trained new team members on operational procedures and safety standards in patient transport.
- Contributed to improving transport processes by providing feedback on workflow enhancements.
- Warmly greeted patients and visitors and made each feel welcome.
Manager
MOD Pizza
04.2019 - 09.2022
- Oversaw daily operations, ensuring alignment with organizational goals and efficiency standards.
- Developed and implemented process improvements to enhance team productivity and service quality.
- Trained and mentored junior staff, fostering professional growth and operational excellence.
- Analyzed workflow processes, identifying areas for optimization to reduce bottlenecks.
- Collaborated with cross-functional teams to drive project success and strategic initiatives.
- Managed inventory systems, ensuring accuracy in stock levels and timely replenishment.
- Established key performance indicators to monitor progress toward operational objectives.
- Managed and motivated employees to be productive and engaged in work.
Education
BBA - Healthcare
Texas A&M University At Commerce
Commerce, TX12-2025
Bachelor of Science -
Eastfield College
Mesquite, TX05-2021
Skills
- Troubleshooting skills
- Customer relations
- Billing
- Telephone support
- Operations management
- Documentation
- Client support
- Training experience
- MS PowerPoint
- Project planning
- Communication management
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Calm and professional under pressure
- Computer skills
- Organizational skills
- Active listening
- Adaptability and flexibility
- Effective communication
- Verbal and written communication
- Decision-making
- Phone etiquette
- Microsoft office
- Data entry
- Medical terminology
- Customer relationship management
- Project management
Certification
- Certified Child Passenger Safety Technician- March 2024- March 2027
Timeline
Business Support Specialist
Parkland Hospital
12.2023 - Current
Patient Transporter
Parkland Hospital
09.2022 - 12.2024
Manager
MOD Pizza
04.2019 - 09.2022
BBA - Healthcare
Texas A&M University At Commerce
Bachelor of Science -
Eastfield College
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