Summary
Overview
Work History
Education
Skills
Timeline
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Emily Grace Raffile

Wallingford,CT

Summary

  • Experienced at working with the general public, both face-to-face and over the phone
  • Effectively communicates with others to excel in team settings
  • Versatile employee, capable of managing multiple responsibilities in a fast-paced environment

Overview

9
9
years of professional experience

Work History

Business Support Specialist

Masonicare Home Health and Hospice
06.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Experienced in phone triage for both critical and non-emergent calls from field staff, patients, and patient families.
  • Experience in filing.

Fulfillment Associate

Amazon
09.2021 - 06.2023
  • Picks merchandise from the warehouse to be shipped
  • Sorts and scans merchandise into individual orders
  • Assigns labor to various departments as needed
  • Supervisory tasks such as: behavior management, task delegation and coordination
  • Prepares orders for delivery

Store Associate

Shop Rite
06.2015 - 09.2021
  • Operated in various departments, including: meat, deli, and seafood
  • Prepared and stored various foodstuffs while adhering to food safety standards
  • Opened and closed departments as needed
  • Maintained inventory levels by stocking, loading, unloading, and counting merchandise

Student Worker

Middlesex Community College
08.2018 - 11.2019
  • Organized copy files and retrieved information as needed
  • Guided tours of campus for prospective students and their families
  • Performed secretary tasks: greeting guests, giving out paperwork, and making phone calls

Education

High School Diploma -

Lyman Hall High School
Wallingford, CT

Associates of General Studies -

Middlesex Community College
Middletown, CT
11.2019

Skills

  • Troubleshooting skills
  • Multitasking Abilities
  • Reliability
  • Customer service excellence
  • Teamwork skills
  • Phone Etiquette
  • Telephone support
  • Training experience

Timeline

Business Support Specialist

Masonicare Home Health and Hospice
06.2023 - Current

Fulfillment Associate

Amazon
09.2021 - 06.2023

Student Worker

Middlesex Community College
08.2018 - 11.2019

Store Associate

Shop Rite
06.2015 - 09.2021

Associates of General Studies -

Middlesex Community College

High School Diploma -

Lyman Hall High School

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Emily Grace Raffile