Carson Stockdale
Louisville,KY
Summary
Knowledgeable and dedicated customer service professional with experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Support Specialist
Trinity Health Mercy One Hospital
05.2023 - 07.2024
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Announced important information and emergency notifications over PA system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
Cheesemonger
The Kroger Co.
03.2020 - 05.2022
- Optimized workflow processes by implementing efficient cheese cutting and packaging techniques, reducing wait times for customers.
- Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience.
- Increased sales through effective product promotion and in-depth knowledge of various cheeses.
- Maintained high standards of quality by regularly inspecting cheeses for freshness and proper storage conditions.
- Contributed to a positive workplace culture by fostering teamwork among staff members and maintaining open communication channels with management.
E-Commerce Personal Shopper
The Kroger Co.
11.2019 - 03.2020
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Education
Bachelor of Science - Professional Flight
Purdue Global
Lafayette, IN09.2026
No Degree - Flight Operations
University of Dubuque
Dubuque, IA07.2024
High School Diploma -
Saint Xavier High School
Louisville, KY05.2022
Skills
- Troubleshooting skills
- Telephone support
- Customer Relations
- Product Knowledge Expertise
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Interpersonal Skills
- Proficient in Microsoft Office
- Advanced Microsoft Excel
Certification
- Private Pilot SEL
- Instrument Rated Pilot SEL
Timeline
Business Support Specialist
Trinity Health Mercy One Hospital
05.2023 - 07.2024
Cheesemonger
The Kroger Co.
03.2020 - 05.2022
E-Commerce Personal Shopper
The Kroger Co.
11.2019 - 03.2020
Bachelor of Science - Professional Flight
Purdue Global
No Degree - Flight Operations
University of Dubuque
High School Diploma -
Saint Xavier High School
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