Lamia Life
Fairbanks
Summary
Dynamic human services professional skilled in evaluating client needs and implementing effective support strategies. Experience in training teams, coordinating referrals, and promoting social interaction among clients. Eager to leverage these skills in a role that prioritizes personal growth and community impact.
Overview
20
20
years of professional experience
Work History
Screener
Fairbanks Native Assn
Fairbanks
06.2023 - Current
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Evaluated client needs through comprehensive interviews and assessments.
- Maintained accurate documentation of client information and service requests.
- Coordinated referrals to appropriate programs, ensuring clients received timely access to essential services.
- Guided clients in navigating available resources and support services, promoting informed decision-making.
- Supported recruiting efforts by engaging in outreach activities like community events and health fairs, enhancing candidate visibility.
Residential Aid
Fairbanks Native Association
Fairbanks
09.2019 - Current
- Supported residents in daily living activities and personal care to enhance their quality of life.
- Collaborated with healthcare professionals to address resident health concerns.
- Ensured clean and organized living environment, fostering comfort and safety for residents.
- Facilitated recreational activities to promote social interaction among residents.
- Documented resident progress and reported changes to the healthcare team.
- Trained new staff on best practices for resident care and safety procedures, improving team competency.
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
Juvenile Justice Counselor
Fairbanks Youth Facility
Fairbanks
10.2024 - 12.2024
- Completed detention admissions, implemented treatment interventions, and integrated victim and community restoration principles to promote rehabilitation.
- Managed caseload of residents by reviewing intake interviews, medical histories, psychological assessments, and family backgrounds to inform individualized treatment plans.
- Maintained order, facilitated group movements, and transported juveniles to community programs, ensuring safety and compliance with regulations.
PFS Rep CBO
Fairbanks Memorial Hospital
Fairbanks
01.2022 - 01.2023
- Facilitated patient billing and collection activities to ensure timely payment processing.
- Responded to incoming calls and made outbound calls to resolve billing issues and discuss payment options.
- Provides excellent customer service to patients, patients' families and other internal and external customers.
- Assisted patients with billing inquiries and developed tailored payment plans to meet their needs.
- Collaborated with financial teams to improve revenue cycle processes.
- Processed patient insurance claims for accuracy and compliance.
Education Advisor
United Diabetic Medical Supply
West Palm Beach
03.2019 - 04.2019
- Developed personalized care plans based on individual client needs.
- Guided individuals on diabetic supplies and management strategies to enhance self-management and health outcomes.
- Guided clients in selecting appropriate medical supplies for diabetes management.
- Educated customers on the use and benefits of diabetic products.
Direct Service Provider
CrossRoads Counseling
Fairbanks
05.2015 - 05.2018
- Trained and assisted individuals with developmental disabilities to enhance their daily living skills.
- Taught independent living skills and provided opportunities for growth in community activities and cultural awareness.
- Facilitated group sessions to foster peer support and enhance community engagement.
- Documented client progress and maintained accurate case records.
- Implemented crisis intervention techniques during critical situations.
Cashier
Sam’s Club
Fairbanks
03.2013 - 09.2013
- Handled customer transactions at cash register, ensuring accurate and efficient processing.
- Operated cash registers and handled transactions efficiently.
- Executed customer service tasks, including greeting customers and addressing inquiries about products and services.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
Cashier
Wal-Mart
Fairbanks
08.2011 - 03.2013
- Scanned coupons, applied discounts, processed payments, and rang up sales on computerized cash registers to ensure accurate and efficient transactions.
- Processed customer transactions efficiently at point-of-sale terminals.
- Maintained accurate cash drawer and completed daily cash reconciliations.
- Handled returns and answered questions about merchandise, store policies, and ongoing promotions to enhance customer satisfaction.
- Assisted customers with product inquiries and provided exceptional service.
Assistant Teacher
Open Arms Child Development Center
Fairbanks
02.2011 - 03.2013
- Planned and conducted activities tailored to meet social, emotional, and cognitive needs of children, enhancing their overall development.
- Created an engaging program environment that fostered participant interest and encouraged positive interactions among children and adults.
- Monitored and ensured safety of children, providing a secure environment for learning and play.
Cashier
Fred Meyers
Fairbanks
09.2006 - 05.2008
- Processed customer transactions efficiently at point of sale.
- Managed cash drawer and balanced daily sales.
- Greeted customers, processed purchases, managed returns, and addressed inquiries about products, policies, and services.
- Assisted customers with product inquiries and store navigation.
- Collaborated with coworkers to maintain cleanliness and organization of work environment.
Education
Some College (No Degree) - Criminal Justice
University of Alaska Fairbanks
Fairbanks, AKHigh School Diploma -
Lathrop High School
Fairbanks, AKSkills
- Human services expertise
- Case management
- Billing resolution
- Project coordination
- Resource assessment
- Risk assessment
- Workload management
- Attention to detail
- Accurate reporting practices
- Software proficiency
- Time management
- Multi-tasking
- Problem resolution
- Action planning
- Interpersonal skills
- Team collaboration
- Verbal and written communication
- Organizational skills
- Customer service excellence
- Confidentiality maintenance
- Autonomy and responsibility
- Research capabilities
Essential Skills
- Supervisor level workload skills; plan and organize assignments to create timely, accurate work products.
- Interpersonal skills to earn the trust and respect of co-workers, management, and other constituents through consistent honesty, integrity, professionalism and working cooperatively with others; ability to work effectively as a team member.
- Oral and written communication skills that facilitate effective information exchanges.
- Accurately assess the resources needed to carry out planned actions and ability to manage time, and resources to accomplish tasks, goals and objectives within the structure.
- Ability to identify, analyze and resolve complex problems in a consultative manner bringing problems together with recommendations for solutions.
- Ability to multi-task and effectively coordinate multiple projects simultaneously using multiple screens, browsers and tabs.
- Ability to identify risks and outcomes associated with courses of action; ability to develop action plans & strategies to ensure expected outcome from decisions.
- Ability to achieve excellent results with autonomy.
- Accept personal responsibility for the quality and timeliness of work; attention to detail.
Timeline
Juvenile Justice Counselor
Fairbanks Youth Facility
10.2024 - 12.2024
Screener
Fairbanks Native Assn
06.2023 - Current
PFS Rep CBO
Fairbanks Memorial Hospital
01.2022 - 01.2023
Residential Aid
Fairbanks Native Association
09.2019 - Current
Education Advisor
United Diabetic Medical Supply
03.2019 - 04.2019
Direct Service Provider
CrossRoads Counseling
05.2015 - 05.2018
Cashier
Sam’s Club
03.2013 - 09.2013
Cashier
Wal-Mart
08.2011 - 03.2013
Assistant Teacher
Open Arms Child Development Center
02.2011 - 03.2013
Cashier
Fred Meyers
09.2006 - 05.2008
Some College (No Degree) - Criminal Justice
University of Alaska Fairbanks
High School Diploma -
Lathrop High School