Lamia Zahan
New York
Summary
Operational Team Lead with four years of experience supporting operations, payroll monitoring, and compliance reporting in a regulated healthcare environment. Demonstrated ability to resolve billing discrepancies, prepare reports, and support audit readiness—strong proficiency in Excel-based reporting and cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Clinical Coordination Team Lead (Non-Clinical)
Marks Home Care
05.2025 - Current
- Direct daily operations of a multidisciplinary clinical coordination team, ensuring timely completion of assessments, reassessments, and required documentation.
- Implement structured onboarding and training programs to support workflow consistency, regulatory compliance, and performance standards.
- Coordinate nurse assignment distribution based on geography, visit type, and service urgency to optimize operational efficiency and continuity of care.
- Perform routine audits of clinical and administrative records to ensure compliance with internal policies and external regulatory requirements.
- Collaborate with nursing leadership, HR, and administrative departments to streamline workflows and improve service delivery.
- Monitor operational performance metrics related to documentation timeliness, case accuracy, and reassessment planning.
- Identify operational risks and workflow inefficiencies, implementing corrective actions to strengthen compliance and audit readiness.
- Ensure electronic records remain current, accurate, and audit-ready in alignment with organizational and regulatory standards.
Coordination Team Lead
Marks Home Care
10.2024 - 04.2025
- Supports team members in resolving coordination, authorization, and payroll-related issues by delivering clear solutions and answering questions promptly, reducing the resolution time by 20%.
- Submits all quarterly reports on time by implementing a tracking system, improving compliance, and increasing regulatory audit satisfaction.
- Monitor SOC and EVV compliance activities to ensure adherence to regulatory requirements and support successful audit outcomes.
- Escalate complex issues to management, improving internal control resolution, enhancing team communication, and reducing operational bottlenecks by 25%.
- Lead bi-weekly performance review calls to track metrics and resolve challenges, resulting in a 15% increase in team efficiency.
Coordinator
Marks Home Care
01.2021 - 10.2024
- Managed and maintained accurate records for 330+ clients, including authorizations, billing documentation, and service data.
- Coordinated with internal departments and external vendors to resolve billing discrepancies and payment issues, improving resolution efficiency by 20 percent.
- Maintained strong third-party relationships to streamline client authorizations, reducing delays by 10% through proactive Managed Long Care (MLTC) issue management.
- Administered training and mentoring programs for new team members by delivering structured one-on-one and group coaching sessions, which led to a 25% increase in team performance.
Education
Bachelor of Business Administration - Finance
CUNY Bernard M. Baruch College
New York, NY05.2021
Skills
- Client relations
- Expert Problem-solving
- Structured Analysis
- Documentation management
- Quality assurance
- Microsoft Office (Excel, PowerPoint, Word)
- SharePoint
- CRM (RNPAD, HHA Exchange, Mondaycom, InflowCare)
- Regulatory compliance
- Task delegation
Languages
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Clinical Coordination Team Lead (Non-Clinical)
Marks Home Care
05.2025 - Current
Coordination Team Lead
Marks Home Care
10.2024 - 04.2025
Coordinator
Marks Home Care
01.2021 - 10.2024
Bachelor of Business Administration - Finance
CUNY Bernard M. Baruch College