Lamiaa Grant
Realtor
Corpus Christi,TX
Summary
Results-driven Client Relations Manager with expertise in client satisfaction and retention. Proven ability to resolve issues promptly and enhance team collaboration for seamless service delivery.
Overview
23
23
years of professional experience
Work History
Remote Client Relations Manager I
News Corp
San Antonio, TX
06.2020 - 12.2025
- Cultivated relationships with clients to improve satisfaction and retention rates.
- Resolved client issues promptly by coordinating with relevant stakeholders effectively.
- Collaborated with cross-functional teams to address client needs and feedback.
- Coordinated communications between clients and internal departments to ensure seamless service delivery.
- Provided training and support to team members on client relationship best practices.
Premier Services Fraud Analyst II
Harland Clarke
San Antonio, Texas
10.2016 - 01.2020
- Investigated suspected fraudulent activities by tracing money trails and analyzing documents, contributing to effective risk mitigation.
- Analyzed transaction data to identify fraudulent activities and mitigate risks.
- Reviewed customer accounts for suspicious behavior, enabling timely reporting of findings to prevent potential fraud.
- Collaborated with cross-functional teams to enhance fraud detection strategies.
- Documented investigative findings clearly and concisely, facilitating informed decision-making for senior management.
General Manager
Dunkin' Brands Group, Inc.
Hamburg, New Jersey
03.2003 - 05.2016
- Implemented operational procedures to streamline workflows, enhancing efficiency and reducing waste.
- Developed marketing strategies to increase brand visibility and drive sales.
- Supervised recruitment and training processes, improving customer experience through skilled team development.
- Fostered positive team culture through effective communication and support initiatives, promoting collaboration and morale.
Education
Texas Sales Agent - Real Estate
Colibri Real Estate School
St Louis, MO03-2026
Some College (No Degree) - Business,Compliance,Ethics,Finance
Argosy University
Orange, CASkills
- Client relationship management
- Customer relations
- Client onboarding
- Client education
- Fraud detection
- Risk assessment
- Data analysis
- Performance analysis
- Project management
- CRM software
- Procedures and policies
- Team building
- Collaboration skills
- Teamwork and collaboration
- Analytical problem solver
- Staff training
- SaaS
- Salesforce
- Slack
- Excel
- Google Sheets
Timeline
Remote Client Relations Manager I
News Corp
06.2020 - 12.2025
Premier Services Fraud Analyst II
Harland Clarke
10.2016 - 01.2020
General Manager
Dunkin' Brands Group, Inc.
03.2003 - 05.2016
Texas Sales Agent - Real Estate
Colibri Real Estate School
Some College (No Degree) - Business,Compliance,Ethics,Finance
Argosy University