LaMichael Harris
Louisville
Summary
Data analyst bringing 5 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Analyst Freelancer
Fiverr
01.2019 - 11.2024
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Strengthened client relationships with consistent communication and timely project updates.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Customer Service Executive
Vacation Tonight LLC
04.2018 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Education
No Degree - Data Science
Harvard University
Cambridge, MA04-2025
No Degree - Data Analytics
Bethel University School of Technology
Redding, CA03-2025
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- SQL
- Data cleaning
- SQL databases
- Analytical problem solving
- Statistical analysis
- Tableau
- R programming
- Data validation
- Machine learning
Languages
English
Certification
- "AI in Data Analysis Certified Completion" SOLOLEARN 2024 Dec (https://www.sololearn.com/en/certificates/CC-FUPJK9XG)
- "Data Analytics with AI Certified Completion" SOLOEARN 2024 Dec (https://www.sololearn.com/en/certificates/CC-
QM0BSDM3)
- "SQL Certified Completion - Intermediate's Course" SOLOLEARN 2024 Dec (https://www.sololearn.com/en/certificates/CC-VDIDORLE)
Timeline
Data Analyst Freelancer
Fiverr
01.2019 - 11.2024
Customer Service Executive
Vacation Tonight LLC
04.2018 - Current
- "AI in Data Analysis Certified Completion" SOLOLEARN 2024 Dec (https://www.sololearn.com/en/certificates/CC-FUPJK9XG)
- "Data Analytics with AI Certified Completion" SOLOEARN 2024 Dec (https://www.sololearn.com/en/certificates/CC-
QM0BSDM3)
- "SQL Certified Completion - Intermediate's Course" SOLOLEARN 2024 Dec (https://www.sololearn.com/en/certificates/CC-VDIDORLE)
No Degree - Data Science
Harvard University
No Degree - Data Analytics
Bethel University School of Technology
Similar Profiles
OGBONNA KINGSLEY CHIGOZIEOGBONNA KINGSLEY CHIGOZIE
FREELANCE GHOSTWRITER, COPY EDITOR, & PROOFREADER at FiverrFREELANCE GHOSTWRITER, COPY EDITOR, & PROOFREADER at Fiverr
GEETANSHU GUPTAGEETANSHU GUPTA
Creative Content Writer at FiverrCreative Content Writer at Fiverr
Maaz KhanMaaz Khan
IT Support Specialist (Freelance) at FiverrIT Support Specialist (Freelance) at Fiverr