LAMIDI OLATUNJ MICHEAL ELESHIN
Egg Harbor,NJ
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
16
16
years of professional experience
Work History
IT Support Specialist
Grandrock Koncept Enterprise
04.2021 - 03.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
IT Support Specialist/Business Consultant
Osiquip Nigeria Limited
07.2007 - 04.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Science - Computer Science
Yaba Collage of Technology
Lagos Nigeria09.2012
Skills
- Helpdesk Call Support
- Technical Equipment Inspection
- Backup and Recovery
- Cost Analysis
- Service Support
- Technical Support
- Information Protection
- Customer Service
- Software Installation
- Videoconferencing
- Ticket Support System Management
- Business Development
Languages
English
Full Professional
Timeline
IT Support Specialist
Grandrock Koncept Enterprise
04.2021 - 03.2023
IT Support Specialist/Business Consultant
Osiquip Nigeria Limited
07.2007 - 04.2015
Bachelor of Science - Computer Science
Yaba Collage of Technology
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