Lamika Underwood
Dayton,OH
Summary
Hello future employer My name is Lamika (lah-my-kah), I hope to eventually be a part of the team. I am a professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Shift Lead/Manager
Moe’s Southwest Grill
Centerville, OH
09.2022 - 11.2024
- Oversee food preparation and other kitchen operations. Inspect supplies, equipment, and work areas. Ensure that employees comply with health and food safety standards. Money management on night shifts. Open and close store.
Health Care Assistant
Laurels Of Kettering
Kettering, OH
03.2021 - 09.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes. Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Call Center Representative
Victoria's Secret
Kettering, OH
05.2017 - 02.2020
- Responded to customer calls and emails to answer questions about products and services. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Thurgood Marshall High School
Dayton, OH05-2014
Skills
- Management
- Cleaning
- Customer service
- Team motivation
- Workplace safety
- Employee training
- Cash handling
- Rules enforcement
- Patient care
- Feeding assistance
- Meal preparation
- Heavy lifting
- Problem-solving skills
- Customer support
- Inbound phone calls
- Resolving issues
LANGUAGES
English
OTHER ACTIVITIES
I enjoy sports, traveling, listening to music and sharing a great meal with friends and family. In my free time I take my dog to the dog park and also I love reading books.
Timeline
Shift Lead/Manager
Moe’s Southwest Grill
09.2022 - 11.2024
Health Care Assistant
Laurels Of Kettering
03.2021 - 09.2022
Call Center Representative
Victoria's Secret
05.2017 - 02.2020
High School Diploma -
Thurgood Marshall High School