LaMise Diggs
Maryland
Summary
Dynamic professional with extensive experience at the United States Postal Office, specializing in defensive driving and exceptional customer service. Demonstrates a strong ability to lead teams and effectively resolve conflicts, contributing to a positive and productive work environment. Committed to safety management and regulatory compliance, which enhances operational efficiency and team morale.
Overview
19
19
years of professional experience
Work History
Driver Safety Instructor
United States Postal Office
Baltimore, Maryland
04.2023 - Current
- Oversaw many training miles alongside all new drivers.
- Taught practical, safe driving practices in classroom and via videos before having students drive.
- Instructed new drivers on the proper use of motor vehicles, including driving laws and regulations.
- Demonstrated various types of maneuvers with a vehicle, such as parallel parking or three-point turns.
City Carrier
United States Postal Office
Beltsville, MD
04.2006 - Current
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Worked closely with supervisors and other staff members as part of a team effort.
- Maintained records of all pickups and deliveries made throughout the day.
- Loaded mail onto delivery vehicle according to postal regulations.
Supervisor
United States Post Office
Beltsville, MD
04.2016 - 04.2023
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Directed and supervised team of 15 employees in daily operations.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
High School Diploma -
Suitland High School
Suitland, MD06-2000
Skills
- Defensive driving
- Regulatory compliance
- Safety protocols
- Customer service
- Team leadership
- Record keeping
- Communication skills
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Motor vehicle safety
- Professionalism
- Excellent communication
- Safety management
- Vehicle inspection
- Teamwork and collaboration
- Emergency procedures
- Vehicle inspections
- Adaptability and flexibility
- Navigational systems and GPS
- Friendly and outgoing
- Verbal and written communication
Timeline
Driver Safety Instructor
United States Postal Office
04.2023 - Current
Supervisor
United States Post Office
04.2016 - 04.2023
City Carrier
United States Postal Office
04.2006 - Current
High School Diploma -
Suitland High School