Lamisha Mcdowell
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Financial Service
Cape Fear Valley Medical Center
07.2023 - Current
- Checking in and registering
- Patient processing Billing in providing customer support at medical facility
- Explaining forms
- Handling payment for medical service
- Verifying insurance
- Managing the hospital data base
- Updating patients information
- Taking calls
- Responding to patient requires in concerns
- Trained an understand HIPPA
- Ability to work epic hyperspace
- Proven abilities to interact with public in the public, carry matter with a high degree of customer service skills
- Abilities to work on work queues that are assigned
- Trained to arrive patients for sleep and study and outpatient if needed
- Registering patients for lab work, radiology, CT scans
- Working with ICD-10 codes
- Validating medical insurance coverage.
Customer Service Representative
Delta dental insurance
08.2022 - 03.2023
- Responsibilities of the position will include: researching and responding to customers by telephone, electronic or written inquiries and providing excellent service to customers with information regarding basic eligibility, benefits and claims status with emphasis on customer retention.
Process Guide
Amazon
08.2020 - 08.2022
- Worked as a associate, performed all warehouse clerk including picking, packing
- Also did performance in problem solver
- Promoted as a Process guide
- Coached an trained new associates performance
- Assisted area manager and process assistant day to day management process
- Overseen various departments work flow, with minimum supervision.
Router Operator
Dollar General distribution center
05.2020 - 08.2020
- Picking items that is ordered for shipping placing The labels.
Machine Operator
House of Reaford
10.2018 - 04.2019
- Worked in Thigh debone department
- Cutting with wizard knife.
Education
Medical Billing And Coding
Blade Community College
Dublin, NC08.2018
Certificate In Medical Billing And Coding -
Bladen Community College
Dublin, NC07.2013
High school diploma in General Studies -
East Bladen High School
Elizabethtown, NC06.2009
Skills
- Machine Operator
- ICD-9
- English
- Customer service
- Epic Health System
- Medical terminology
- HIPAA
- Hospital procedures
- Software troubleshooting
- Desktop administration
- Typing
- Sales
- Customer support
- Inpatient
- Outpatient
- Patient observation
- Computer skills
- Medical office experience
- Bilingual
Timeline
Patient Financial Service
Cape Fear Valley Medical Center
07.2023 - Current
Customer Service Representative
Delta dental insurance
08.2022 - 03.2023
Process Guide
Amazon
08.2020 - 08.2022
Router Operator
Dollar General distribution center
05.2020 - 08.2020
Machine Operator
House of Reaford
10.2018 - 04.2019
Medical Billing And Coding
Blade Community College
Certificate In Medical Billing And Coding -
Bladen Community College
High school diploma in General Studies -
East Bladen High School