Lamiyah Dillard
Park Forest,IL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Comcast. Expert in problem-solving and organizational skills, adept at multitasking and fostering teamwork. Demonstrates exceptional customer service, ensuring high retention rates and repeat business through effective communication and active listening.
Overview
8
8
years of professional experience
Work History
Dsp
Trinity Services
03.2021 - Current
- support people with disabilities ,
- cook for them, doctors apt, transport and ETC
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Owner of Mya Minkd Me
Certified Esthetician
06.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Customer Service Representative
Comcast
08.2016 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Rich South High
Richton Park, IL05.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
- Organizational Skills
- Active Listening
Accomplishments
- Resolved product issue through consumer testing.
- Achieved esthestician Certifacte by completing 150 hours with accuracy and efficiency.
- Supervised team of 5 staff members.
Timeline
Dsp
Trinity Services
03.2021 - Current
Owner of Mya Minkd Me
Certified Esthetician
06.2020 - Current
Customer Service Representative
Comcast
08.2016 - 09.2020
High School Diploma -
Rich South High