Lamon Lock
Durham,NC
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
4
4
years of professional experience
Work History
Footwear Operations/Sales Support Associate
Dicks Sporing Goods
, NC
01.2021 - Current
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Responded promptly to inquiries from customers regarding product features or services offered.
- De-escalated irate customers with communication skills and sales expertise.
- Tracked shipments of orders placed by customers and ensured timely delivery.
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
Education
Criminal Justice
North Carolina Central University
Durham, NCSkills
- Appointment setting
- Sales process
- Performance metrics tracking
- Strong organization
- Checkout support
- Performance tracking
- Customer order management
- Complaint resolution
Timeline
Footwear Operations/Sales Support Associate
Dicks Sporing Goods
01.2021 - Current
Criminal Justice
North Carolina Central University