Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Stephanie Mensah

Atlanta,Georgia

Summary

  • Administrative Assistant with experience balancing customer satisfaction with business expansion goals. Tirelessly maintains authoritative knowledge of represented products to provide prompt support and informational services. Build revenue by expanding and tightening consumer relations at all levels.
  • Customer-oriented sales professional 9 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
  • Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
  • Expert sales associate with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.

Overview

10
10
years of professional experience

Work History

Sales in Support Associate

Dillards Inc
Buford, GA
06.2023 - Current
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.
  • Processed customer orders, exchanges and returns and kept customers informed about progress.
  • Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
  • De-escalated irate customers with communication skills and sales expertise.
  • Met performance standards consistently for answer rate, handle time and service quality.
  • Scheduled logistics for delivery of Dillard's products and services to customers across the United States Of America.
  • Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
  • Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Exchanged merchandise for customers and accepted returns.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

Licensed Insurance Agent

American Income Life Insurance Company
Duluth, GA
03.2023 - Current
  • Upsold products to policyholders and potential new clients.
  • Offered policy guidance and management to promote asset protection.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Responded to customer inquiries and problems to promote great service.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Researched insurance plans to find good options for clients' needs.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Prepared proposals and conducted closing interviews to increase insurance sales.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Developed fact-finding interviews to determine need for coverage.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.

Retail Sales Associate

JCPenney
Buford, GA
10.2022 - 03.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Created price tags and merchandise signs for new items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Greeted customers to determine wants or needs.
  • Cross-sold products to boost overall sales purchases.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended merchandise to customers based on needs and preferences.
  • Exchanged merchandise for customers and accepted returns.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Described merchandise and explained use, operation and care.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.

Administrative Assistant

venture capital trust fund
Accra, Ghana
06.2013 - 07.2022
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.

Education

Bachelor of Arts -

University Of Ghana
Accra, Ghana
12.2013

Skills

  • Inventory Control
  • Appointment Setting
  • Business Development
  • Complaint Resolution
  • Customer Order Management
  • Customer Needs Assessment
  • Customer Relationship Management
  • Customer Service
  • Creative Thinking
  • Team Supervision
  • Merchandising and Display
  • Sales and Promotions
  • Basic Mathematics
  • Reliable and Responsible
  • Verbal and Written Communication
  • Available Nights, Weekends, and Holidays
  • Customer Assistance
  • Store Policies and Procedures
  • Sales Records Management
  • Friendly and Helpful
  • Dressing Room Assistance
  • Safety and Cleanliness Standards
  • Dispute Mediation
  • Service Contracts
  • Order Management
  • Strong Communication and Interpersonal Skills
  • Cleaning and Sanitizing
  • Available for Evening and Weekend Shifts
  • Excellent Written and Verbal Communication
  • Speech Clarity
  • Detail-Oriented
  • Flexible Hours
  • Energy and Physical Stamina
  • Purchase Packaging
  • Brand Promotion
  • Store Organization
  • Decision-Making
  • Product Runs
  • Staff Support
  • Exceeding Customer Expectations
  • Team Cooperation
  • Item Ticketing and Pricing
  • Information Analysis
  • Computer Proficiency and Microsoft Office
  • Damaged Goods Returns
  • Retail Metrics and Goals
  • Store Opening and Closing
  • Building Customer Loyalty
  • Organization
  • Security Practices
  • Adaptable and Flexible
  • Goal-Driven
  • Positive Customer Engagement
  • Special Orders
  • Gift Wrapping
  • Product Knowledge
  • POS Software
  • Product Demonstrations
  • Inventory and Stocking
  • Retail Merchandising
  • Merchandise Recommendations
  • Returns and Exchanges
  • Relationship Building
  • Cash Register Operation
  • Ability to Lift 40 Pounds
  • Documentation and Reporting
  • Informed Product Selections
  • Repair Cost Estimation
  • Cash Handling
  • Product Merchandising
  • Register Opening and Closing
  • Engaging With Diverse Customers
  • Team Leadership
  • Merchandise Receiving and Handling
  • Merchandise Rentals
  • Inventory Management
  • Meeting Sales Goals
  • Honest and Dependable
  • Payment Processing
  • Dressing Room Maintanence
  • Attention to Detail
  • Insurance product expertise
  • Client relationship management
  • Client Service
  • Policy management
  • Asset protection
  • Insurance sales expertise
  • Marketing initiatives
  • Health insurance
  • Vision and dental insurance
  • Client needs analysis
  • Claims reporting systems
  • Underwriting and adjustments
  • Business planning

Languages

English
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales in Support Associate

Dillards Inc
06.2023 - Current

Licensed Insurance Agent

American Income Life Insurance Company
03.2023 - Current

Retail Sales Associate

JCPenney
10.2022 - 03.2023

Administrative Assistant

venture capital trust fund
06.2013 - 07.2022

Bachelor of Arts -

University Of Ghana

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Stephanie Mensah