LaMont Ealey is a Customer-oriented, Results driven, meticulous administrator. Mr. Ealey intimately understands and wholeheartedly believes that consistently providing phenomenal customer service is essential for customer retention. Emanating from an extraordinary personality, this transformational, yet persuasive management style, has culminated in extreme success as the General Manager of a local, embedded, mainstay business for 15+ years.
Hi, I’m
LaMont Ealey
Lansing,KS
Summary
Overview
20
years of professional experience
Work History
Santa Fe Trails Bicycle and Coffee ShopLeavenworth
General Manager
10.2004 - Current
Job overview
- Established and maintained Customer loyalty, by developing and nurturing genuine relationships
- Established and maintained Team Member/Employee loyalty, by developing and nurturing genuine relationships
- Inspired Team Member/Employee excellent performance by helping each understand their genuine importance to the business
- Helped develop personnel by recognizing and utilizing individual strengths
- Conducted training to provide individuals with tools to be adept team members
- Developed policies and procedures to consolidate operations and increase customer satisfaction
- Assessed supplier quality to maintain necessary cost controls and maximize business operational performance
- Reduced company risk/loss by managing shrink processes and controlling inventory levels
- Developed and implemented strategies to increase sales and profitability.
- Administered, supported and monitored company POS database by proactively resolving database issues and making necessary modifications.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for employees
- Maintained optimal system performance by maintaining hardware and software updates/upgrades
- Diagnosed and executed resolution for network and POS server issues.
Foresight Technology
COO/Business Partner
04.2017 - 04.2019
Job overview
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Explained diagnostic findings to customers and outlined repair or service options.
- Provided timely and efficient IT support to customers and CEO.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Enhanced website user experience by implementing responsive design and improving site navigation.
- Improved site performance through regular monitoring, updates, and troubleshooting.
Education
Missouri Western State UniversitySaint Joseph, MO
Bachelor of Science from Computer Science
05.2015
University Overview
Timeline
COO/Business Partner
Foresight Technology
04.2017 - 04.2019
General Manager
Santa Fe Trails Bicycle and Coffee Shop
10.2004 - Current
Missouri Western State University
Bachelor of Science from Computer Science
Quote
"People make Life GREAT. It's ALWAYS about People." - FLE
Skills
- Customer-focused, Customer Service Expert
- Exceptional Interpersonal Communication
- Customer/Client Relationships and Retention
- Team/Staff Education and Training
- Effective Workflow Management
- Consistent Quality Assurance/ Meticulous attention to detail
- Sales Expertise
- POS Database Management
- IT/Network Troubleshooting and Technical Support
- IT Hardware Installation and Maintenance
- Microsoft Windows and Office
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