Summary
Work History
Education
Skills
Technical Experience
Timeline
Generic

Lamont Friday

Silver Spring,MD

Summary

Dynamic professional with extensive experience at WESTAT, excelling in customer service and database management. Successfully improved timesheet accuracy and streamlined expense submissions, ensuring timely reimbursements. Proficient in Microsoft Office Suite, with a strong ability to troubleshoot software and hardware issues, enhancing operational efficiency and employee satisfaction.

Work History

NAEP (National Assessment for Educational Progress) Field Room Clerk

WESTAT
11.2023 - 03.2024
  • Improved, reviewed, and submitted employee’s timesheets and expenses
  • After the employee has submitted the correct number of hours, receipts for travel, hotel stay & purchases, and utilized the correct project code and project number ensuring the employee is reimbursed in a timely manner
  • Drafted and forwarded courteous emails to employees who timesheet and expenses were rejected due to errors they have made(i.e
  • Incorrect project code or project number and insufficient information regarding their expenses encouraging them to correct their errors
  • Answering telephone inquiries from employees or their supervisors regarding timesheet and Expenses while simultaneously assisting them on any difficulties they may have

E-Qip (Electronic Questionnaire Investigative Process) Agent

WESTAT
11.2023 - 03.2024
  • Assembled E-Qip packets containing documents for employment to mailed via FedEx
  • Guided applicants carefully and successfully in the E-QIP application process either in person or through Zoom meetings, ensuring the applicant is eligible for employment within the company
  • Viewed and answered telephone messages and inquiries regarding E-QIP and others

Education

CompTIA Training - CompTIA A+ Training, ITSM Training, Professional Career Skills in IT Training

WorkDev Academy
Silver Spring, MD
02.2025

Bachelor of Science - Fine Arts

Florida A&M University
Tallahassee, FL, USA

Skills

  • Microsoft Office Suite and Windows
  • Set Up and Configuration
  • Printer troubleshooting
  • Database Management
  • Troubleshooting hardware
  • Customer Service
  • Troubleshooting software
  • Detailed Documentation

Technical Experience

IT Inventory Specialist, Removed and scanned various hard drives from old laptops, Utilized Magnetic Media Degausser to eliminate data from hard drives, Guiding applicants carefully in the E-Qip application process through Zoom meetings or in-person and answering phone calls from customers.

Timeline

NAEP (National Assessment for Educational Progress) Field Room Clerk

WESTAT
11.2023 - 03.2024

E-Qip (Electronic Questionnaire Investigative Process) Agent

WESTAT
11.2023 - 03.2024

CompTIA Training - CompTIA A+ Training, ITSM Training, Professional Career Skills in IT Training

WorkDev Academy

Bachelor of Science - Fine Arts

Florida A&M University
Lamont Friday