Lamont Martin
Madison,AL
Summary
Knowledgeable in Customer Support with solid background in technical support engineering. Proven success in diagnosing, troubleshooting, and resolving complex technical issues efficiently. Demonstrated expertise in customer service and problem-solving, ensuring seamless user experiences.
Innovative Promotions Manager with expertise in developing and executing impactful promotional strategies. Known for strong team management and vendor relationship skills that enhance campaign effectiveness and brand positioning.
Overview
25
25
years of professional experience
Work History
Promotions Manager
Broadcast One LLC
Huntsville, AL
10.2020 - Current
- Developed and executed promotional strategies to enhance brand visibility and audience engagement.
- Collaborated with cross-functional teams to streamline campaign planning and implementation processes.
- Analyzed market trends and consumer behavior to inform strategic promotional initiatives.
- Managed vendor relationships to secure optimal pricing and promotional materials for campaigns.
Technical-support-engineer
Broadcast One LLC
Huntsville, AL
01.2015 - Current
- Provided technical assistance to clients, troubleshooting issues with broadcast systems and software.
- Configured, installed, and maintained broadcasting equipment to ensure optimal performance.
- Developed user manuals and documentation for internal processes and customer support procedures.
- Collaborated with cross-functional teams to resolve complex technical problems efficiently.
Promotions Coordinator
Broadcast One LLC
Huntsville, AL
01.2005 - 09.2020
- Coordinated promotional campaigns to enhance brand visibility across multiple platforms.
- Developed and maintained relationships with local businesses for cross-promotional opportunities.
- Managed event logistics, ensuring seamless execution of promotional activities.
- Created engaging content for social media channels to drive audience engagement.
- Trained and mentored junior staff on best practices in promotions coordination.
- Collaborated with sales staff to plan campaigns.
Promotions Assistant
Broadcast One LLC
Huntsville, AL
01.2001 - 06.2005
- Coordinated promotional events to enhance brand visibility and audience engagement.
- Assisted in developing marketing materials for on-air promotions and social media campaigns.
- Managed logistics for promotional giveaways, ensuring timely delivery and execution.
- Collaborated with team members to brainstorm innovative ideas for community outreach initiatives.
Education
Bachelor of Science - Digital Communications And Media
Alabama A&M University
Normal, AL06-2000
Skills
- Problem Solving
- Customer engagement
- Team management
- Merchandising strategies
- CRM management
- Creative direction
- Strategic development
- Outdoor advertising
- Sales promotion
- Brand promotion
- Radio promotions
Accomplishments
- Achieved 98% customer retentions by introducing Text Request App for two-way sms messaging, bulk & mass texting, crm integrations, and contact managment tasks.
- Enhanced professional two-way communication with customers using automated and real-time texting.
- Increased customer engagement, reduced missed calls, and manage business conversations efficiently.
Timeline
Promotions Manager
Broadcast One LLC
10.2020 - Current
Technical-support-engineer
Broadcast One LLC
01.2015 - Current
Promotions Coordinator
Broadcast One LLC
01.2005 - 09.2020
Promotions Assistant
Broadcast One LLC
01.2001 - 06.2005
Bachelor of Science - Digital Communications And Media
Alabama A&M University