LaMonte Chunn
Havertys Furniture
Rolesville,NC
2027
years of professional experience
Dynamic Lead Service Technician with expertise in woodworking and upholstery repairs. Proven track record in process improvement and exceptional customer service, enhancing team productivity through effective mentoring and training. Maintained a 95% Customer Satisfaction Survey. Top 5% of Service Technician on Repair Scorecards.
Work History
Lead Service Technician
- Coordinated with cross-functional teams to resolve complex customer issues promptly.
- Analyzed service workflows to identify areas for process improvement and efficiency gains.
- Trained and mentored junior technicians on best practices in furniture assembly and repair.
- Developed training materials to enhance technician skills and onboarding processes.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
Service Technician
- Diagnosed and repaired furniture defects efficiently to meet customer satisfaction.
- Assembled, delivered, and installed furniture according to company standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow and enhance service delivery.
- Maintained tools and equipment to ensure operational readiness and safety compliance.
- Maintained a 95% Customer Satisfaction Survey Review
- In the Top 5% of Service Technician Scorecards for Repairs
Combat Engineer
- Conducted demolition operations using explosives to clear obstacles and ensure safe passage for troops.
- Assembled and maintained advanced engineering equipment for bridge construction and fortification tasks.
- Developed strategic plans for obstacle breaching, enhancing overall mission success through careful execution of tactics.
- Collaborated with team members to execute tactical missions, ensuring operational effectiveness in diverse environments.
Lead Passenger Service Agent
- Supervised daily operations of passenger service team, ensuring adherence to company policies and safety regulations.
- Resolved passenger inquiries and complaints, fostering positive customer relationships and satisfaction levels.
- Mentored junior agents, enhancing their customer service skills and operational efficiency.
- Developed and implemented training programs to improve staff performance and service delivery standards.
Education
Associate of Arts - Tourism And Travel Management
Skills
Woodworking expertise
Leather repair
Leadership qualities
Upholstery Repairs
Technical troubleshooting
Furniture assembly
Color matching
Furniture cleaning
Structural repairs
Timeline
Lead Service Technician
Havertys Furniture
2023 - CurrentRead More
Service Technician
Havertys Furniture
1997 - 2023Read More
Combat Engineer
US Army Reserve
1990 - 1998Read More
Lead Passenger Service Agent
American Airlines
1992 - 1995Read More
Southeastern Academy
Associate of Arts from Tourism And Travel Management
Read More
Awards
Havertys Employee of the Month in 1997.
Havertys Employee of the Year in 1997
Havertys Corporate Citizen Award 2012
Featured in Havertys Newsletter for Maximizing Potential in December 2024