Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lan Griffin

Lan Griffin

Harker Heights,TX

Summary

Current Student working toward my Associate in Culinary Arts/Baking & Pastry and looking for an opportunity to begin my career in the field. Identifying and quickly closing any knowledge gaps to offer value to my employer and team.

Artistic Cake Decorator bringing great eye for detail and knowledge of current customer trends. Excited and delights customers with creative designs and perfect execution. Experienced in different types of cake types, icing, and fondant.

Knowledgeable baking professional highly skilled in creating delicious confections for custom. Attentive to event details and customer preference for weddings, birthdays, and anniversaries. Creative and inventive with exceptional baking and decorating abilities.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Food Network

Lilly
Killeen, Texas
03.2021 - 12.2022
  • Executed and managed information systems' incident response and administrative inquiries and investigations in collaboration with the investigations department.
  • Went on cake competition and will air on Dec. 2022

Cake Decorator/Cashier/Customer Service Representative

Lily's Cup Cakes
Killeen, United States
06.2021 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Food Service Worker

Jack In The Box
Farmers Branch, TX
05.2019 - 03.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

Fast Food Crew Member

Popeyes Chicken
Farmers Branch, TX
02.2018 - 04.2019
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Home Baker

Self
Harker Heights, United States
03.2005 - 04.2019
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Baked gluten-free, vegan and alternative diet treats based on customers' needs.
  • Established merchandising, sales and profit objectives to drive business success.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Cut, peeled and prepped seasonal fruit for pie fillings.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Managed inventory, labor, expenses and other operational processes.
  • Iced and airbrushed cakes and other pastries for customized orders.

Education

Culinary Arts/Baking & Pastry Degree - Culinary Arts

Central Texas College
Killeen, TX
01.2021 - 12.2022

High School Diploma -

R. L. Turner High School
Farmers Branch, TX

Skills

  • Credits and Refunds
  • Sweeping and Mopping
  • Inventory Stocking
  • Cash Register Operation
  • Customer Transactions
  • Customer Relations
  • Cooperative Attitude
  • Shipment Procedures
  • Product Location
  • Gift Wrapping
  • Billing and Payment Processing
  • Basic Math Functions
  • Identification Checks
  • Answering Customer Questions
  • Positive Interactions
  • Resolving Discrepancies
  • Bagging and Packaging
  • Guest Satisfaction
  • Cashier Abilities
  • Promoting Loyalty
  • Wrapping and Boxing
  • Customer Assistance
  • Check Cashing
  • Cash Drawer Management
  • Stocking and Replenishing
  • PCI (Payment Card Industry)
  • Adaptable and Flexible
  • Reading Comprehension

Languages

Chinese (Cantonese)
Professional Working

Timeline

Cake Decorator/Cashier/Customer Service Representative

Lily's Cup Cakes
06.2021 - Current

Food Network

Lilly
03.2021 - 12.2022

Culinary Arts/Baking & Pastry Degree - Culinary Arts

Central Texas College
01.2021 - 12.2022

Food Service Worker

Jack In The Box
05.2019 - 03.2020

Fast Food Crew Member

Popeyes Chicken
02.2018 - 04.2019

Home Baker

Self
03.2005 - 04.2019

High School Diploma -

R. L. Turner High School

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Lan Griffin